Manage and coordinate order processing, including order fulfillment, shipping, and returns processing.
Ensure timely and accurate product data is available on the website, including product images, descriptions, and pricing.
Monitor inventory levels and work with the procurement team to ensure optimal inventory levels are maintained.
Provide customer service to resolve customer queries and complaints in a timely and professional manner.
Monitor website performance metrics and identify areas for improvement.
Work with the Ecommerce Manager to develop and implement ecommerce strategies to increase sales, improve customer retention, and enhance the overall customer experience.
Maintain a good working relationship with logistics partners to ensure timely and cost-effective delivery of products to customers.
Analyze and on ecommerce performance metrics, including traffic, conversion rate, and customer retention.