Bunge Hiring for Senior Analyst – IT Service Desk at Mohali, Punjab Full Time

This position is based in Mohali, Punjab which is our Global Shared Service Center. We are looking for IT Service Desk professional with 5-7 years of expertise in activities which includes Service Desk operations, IT infrastructure Operations & Maintenance, User provisioning, Incident management, Change management, Service Delivery & Service Assurance of various IT services/applications / projects for various customers.

Candidate must be having an excellent communication and technical skillset and willing to work in flexible times and shifts on a rotational basis. Candidate will be supporting overseas customers; relevant experience must contain Global users support.

Roles & Responsibilities: –

1. Application & O/S Support

Support user on-boarding / separation from IT infra perspective.

In depth understanding of ITIL operations, IT lifecycle activities, service provisioning activities (ex: – user creation/user termination)

Having sound knowledge of service desk operations with excellent communication skills

Re-installation of MS office software, LN reconfiguration and setting up of Desktop, Laptop. Mobile setup as per the user’s requirement.

Excellent understanding of hardware, software related issues in laptops/desktops/server/network devices. Excellent Communication skills.

Expertise in Active Directory/Domain controller user

Provide hardware level break fix solution to Desktop, Printer problems, basic LAN support issues

Installation & troubleshooting of critical client level applications & their usage guidelines

Operating Systems (OS) installation / re-installation, upgrades and patches for desktops

Installation and Configuration of client Software’s/application installations such as MS-Office, MS Visio, Acrobat Reader, mail client etc.

Configuration of Print devices (network and local) on desktops.

Configuration/troubleshooting of network connectivity and upgrade management of desktops / laptops

Installation of VPN Client F5 for Remote Access, troubleshooting of Direct Access related problems

Working with Upstream (Workplace Team) to fix system / application related issues.

Preferred to have Global service support experience

2. Network Management (L1/L2 Support):
Monitoring availability of WAN Connectivity as a daily routine task and Network Performance.

Good understanding network related issues and capability to fix them.

Troubleshoot Network connectivity (LAN/WAN) issues at L1/L2 level and capability to fix.

Coordinating with ISP vendors like Orange / Telstra /AT&T/TATA / Airtel for respective sites.

Lease line, ISDN, Modem, Switches, hubs, internet connectivity co-ordination.

Working with Upstream (Network Team) to fix network related issues

3. Server Management (L1/L2 Support)

Coordination for user creation / deletion / modification request with Service Provisioning team.

Trouble shooting of Booting process of Linux/Unix/Windows/VMware/Hyper conversion infrastructure.

Good understanding in Server related issues and capability to fix them.

Domain configuration of windows machine

Call logging & follow-up action with the principal Vendors for hardware/software related issues

Website Domain Management, Website hosting related work, Webserver management, working with vendors for the same

Working with Upstream (Datacenter Team) to fix server related issues.

4. Antivirus Support and Patch Updates:
Anti-Virus Support – Installation of anti-virus on desktops and cleansing of Virus

The Engineer will do the Call Closure within Norms – Remote / On Site, Security and compliance tickets will be closed on high priority

5. Inventory Management:
Keeping track of Install/Move/Add/Changes (IMACs) and Submitting reports as and when required to the IT Manager at Bunge.

Maintaining IT Documentation for Asset Receipts / Returns from Users and/or Vendors.

Updating the IT Asset Inventory (Hardware & Software) every time new assets are procured before deployment.

Tagging of IT Assets before deployment as per Bunge standards.

Sending details of newly procured assets to Finance for Insurance before deployment.

Yearly verification of Hardware and Software Assets deployed across all Bunge Locations.

6. Vendor Management:
Follow up with the vendors in cases of warranty devices and escalating to the internal IT team.

Handling PO Creation, Invoice processing GRN, tracking payments, validating payment ledgers

Providing support and timely coordination for new projects, roll outs and expansions in Bunge networks

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled