Broadridge Hiring for Member Technical at Hyderabad, Telangana Full Time

Full Job DescriptionAt Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Provide clients with great customer service on phone and email
Maintain issue status via internal issue tracking system
Deal with a variety of customers and situations with professional composure
Escalate issues appropriately to Support Team Level 3 resources and Engage Management and/or provide L3 solutions following standard Development lifecycle and protocols.
Be a team player and collaborate with the Support Team to manage time, priorities, and resources
Act as Client Owner and manage Client expectations.
Achieve individual and departmental targets on a consistent basis

JOB TITLE – SFT Submission Service – Support Consultant

Job Description

The Support Consultant will provide our clients support to help them use our SFT Submission Service, investigate and triage system and operational issues that may arise.

Duties include addressing client issues, monitoring the service, , updating documentation, recreating issues and providing ad hoc training.

Key Job Functions/Responsibilities

Provide clients with great customer service on phone and emailMaintain issue status via internal issue tracking systemDeal with a variety of customers and situations with professional composureEscalate issues appropriately to Support Team Level 3 resources and Engage Management and/or provide L3 solutions following standard Development lifecycle and protocols.Be a team player and collaborate with the Support Team to manage time, priorities, and resourcesAct as Client Owner and manage Client expectations.Achieve individual and departmental targets on a consistent basis
Experience:
2-3 years relevant experience in client software support or IT Development;

Skills:
Desire to learn basic programming skills
Prefer a working knowledge of Security Lending and Collateral Management, ideally with Front and Back Office experience
Detail-oriented with ability to multi-task
Proven ability to meet deadlines while working in a dynamic, fast-paced environment
Effective communication and analytical skills
Enthusiastic commitment to customer service
Interested in long term career growth within a customer support and service environment