Britannia Looking For Quality Officer at Bara Banki, Uttar Pradesh Full Time

Function: Quality Assurance

Key Stakeholders:
Internal: Production Officer, Stores Officer, CP officers

External: Sales

Educational Qualification: Graduate in Food Technology/ Msc. Chemistry

Desired Competencies:
Familiarity with the tools, concepts and methodologies of quality management.

Basic knowledge of applicable software to infer statistical data. Negotiation skills. Customer Orientation.

Key Responsibilities:
Quality & Food Safety Execution

Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity

Ensure testing of finished goods as per standard sampling & test method with correct documentation. Participate in product quality exercise regularly.

Periodic verification of process records, incoming quality check records, ingredient shelf-life records, in-process quality check records

Regular verification of correct functioning of critical process equipments like weighing balances, metal detectors, sifters,dividers,moulders,oven, slicers and coders

Ensure basic hygiene, food safety & GMP requirements are complied with in manufacturing.

Ensure critical to food safety processes are being complied with at any point in time during manufacturing. This would include metal detector, pest control, conveyor

Conduct training sessions for workers to create awareness on quality standards, GMP, food safety & hygiene

Regular audit of systems, processes & lab to verify compliance to quality & food safety standards

Immediate & suitable action against issues related to process/system/norm non-adherence, equipment malfunctioning, quality monitoring, food safety & hygiene to prevent the outcome affecting consumers & brand value.

Statutory Compliance

Ensure wrappers are checked for presence of correct addresses,MRP, veg logo, mandatory declarations & necessary documentation maintained

Ensure sufficient samples are checked for weight at every stage of production

Ensure immediate action in process to correct the non-adherence before continuing

Verification of compliance to pack weights by random sampling on regular basis

Ensure no lots detected with underweight packs are released without 100% checking & sorting

Ensure functioning of coder with legible printing on each & every pack across SKUs

Ensure systems are followed during change in date, shift, supervisor’s name with necessary documentation

Verification of compliance to coding by random sampling on regular basis

Ensure all weighing balances & dead weights are calibrated as per schedule & not in use without necessary certification

Consumer Complaints

Share each & every complaint as & when they are received with CP management & concerned supervisors, operators & shop floor workers

Identify probable causes of the complaint irrespective of sample availability in consultation with CP management, supervisors, operators & workers

Assist in designing corrective & preventive measures along with the team & implement the same with immediate effect

Evaluate the effectiveness of action through regular evaluation of process & product & trend of complaint of similar nature in subsequent months.

Analyze all complaints registered in terms of category, SKU,extent, trend etc. & share with CP management on regular basis to demonstrate status of improvement & drawing up further action plan

Benchmarking

Visit to retail outlets & distribution points weekly once for understanding customer & consumer quality concerns

Evaluate competition products in terms of grammage, packaging, product quality features etc.

Identify improvement opportunities & share action plans with operation & quality for improvements

Measure effectiveness of improvement through market evaluation & customer feedback

Process Improvement Initiatives

Identify and prioritize improvement opportunities in areas like system , process, cost,time in consultation with operations & quality & apply project based approach towards improvement

Periodically review improvement in the overall quality of processes and systems at the factory

Management information System

Send periodic summary report on factory quality performance to quality manager

Communicate critical to quality & food safety concerns to quality manager & all other concerned as soon as they are observed