Bright-River Hiring for Technical Support Engineer Job at Chennai Full Time

Bright-River provides Visual Content services to the larger e-commerce and retail companies around the world. Our 2D and 3D visual experts deliver product visual content daily using our in-house developed platform and applications. Our Business Technology team is a dedicated team of engineers and developers working on our platform and products. We are spread across our offices in Chennai, The Netherlands, and Bangladesh.

We are looking for Technical Support Engineer that like making sure our IT operations runs smooth in a scale-up company and love to work in a team of multiple nationalities spread over multiple countries.

Job description
As a member of the team you ensure smooth technical operations of our 24×7 production systems and applications by delivering a great service experience to our internal teams.

A few of the task you’d either own or contribute towards:

• Provide (reactive) first line technical service desk support on our application and system towards internal teams like Customer success and production teams.
• (Proactive) monitoring of our internal production systems and applications.
• Creation and monitoring of application metrics to ensure optimum service availability and uptime
• First line resolution and coordination of production disruptions and incidents.
• Identify and troubleshoot performance and stability issues.
• Document and educate internal teams and users on new releases of our Bright River applications.
• Functional testing of new functionality in our Acceptance environment.
• Deployment of new product releases
• Partner with our development team and Product Owner(s) on functional/technical change requests and product enhancements.
• DevOps mindset: Systems engineering work with well-known frameworks and monitoring solutions – as well as helping to break down barriers between siloed teams. Our aim is to automate everything.
• Part of a 24×7 team rotation schedule to ensure we keep the company applications running smoothly.
• Active participation in driving the Knowledge Management Process

How to stand out from the rest?

• BSc. education in Computer Sciences
• Fluent in English, both written as well when speaking
• You’re super motivated and have at least 3 years of Relative working experience
• Experience operating and supporting web applications and services
• Experienced in on-premise and non-cloud configurations and how to apply DevOps skills to those environments.
• Experience with Jira and Confluence
• You understand network concepts, IP, TCP, UDP, DNS protocols, and how you can keep things secure.
• Experience in file transfer technologies like FTP
• Scripting skills – ideally PowerShell or Python, but talk to us if you love to hack in any language. We look for people who automate everything where sensible. You’ll probably prefer a command line to a GUI
• Knowledge and experience in PowerBI will set you apart.
• Familiarity with photography and image editing is preferred. Photoshop experience will set you apart.

• Teamwork, contribute to the overall success of the development team and Bright-River.

• You love working in a team of (remote) colleagues from different cultural backgrounds.

What you’ll get in return?

• Plenty of room for development and learning on-the-job under excellent conditions.
• Being part of a structured and aligned team that’s working with the Scaling Up method.
• Joining a growing Business Technology team in a key role.
• The opportunity to be part of a fast-growing international scale-up with offices in 5 cities, across 4 countries and 3 continents.
• Joining a team of passionate, hard-working professionals that also know when and how to relax and have fun.