Full Job Description
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
BP2S APS IT
Job Title:
Support Analyst
Date:
Department:
BP2S
Location:
Chennai
Business Line / Function:
BP2S APS
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
The below requirement is for Investment & Services (IFS) , a major arm of BNP Paribas Securities Services provides fund administration services by assisting our clients in clearing , settlement and custody of all asset classes for our clients. Our clients are wide spread in Asia Pacific, Europe and US regions which include Investment Banks, Brokers, Dealers, Large corporate and government organizations. The position is for a support staff who has the following capabilities and exposure to support processes.
Provide front-line primary application support to end users and clients
24/6 Production support includes covering night and weekend in a rotation basis
Adhere to the support standards and guidelines
Should follow Service operation, Service Transition and CSI of ITIL processes
Should be flexible to cover/extend shifts in emergency situations
Inclination to understand and learn application/business functionality
Ability to work in tight deadlines.
Willing to work on various shifts.
Ability to challenge and question.
Manages and Resolve user Incidents and Requests.
Ability to support Problem Management , Change Management and Incident Management
Should be able to identify Service improvement opportunities in the supported applications or processes. Should be able to identify Service improvement opportunities in the supported applications or processes.
Responsibilities
Monitoring, Trouble shooting and Supporting the day to day activities
Should be a SPOC for the shift and take complete responsibility of the shift
Resolve service incidents and request tickets in a timely manner according to SLA
Perform first level analysis and escalate issues to senior members in a timely manner.
Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
Flexible approach to working hours and adhere to the support requirements provided by the lead.
Attempt to perform root cause analysis or route to appropriate teams, recommend procedures and controls for problem prevention.
Refer and maintain Knowledge base and share experience with support team members.
Excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations
Ability to independently work, share the knowledge with other team members
Use business and application knowledge to investigate issues raised and assist in the production of Incident reports which form part of the shift handover.
Maintain professional behavior and collaborate with same and other team members respectfully and positively
Direct Responsibilities
Provide front-line primary application support to end users and clients
24/6 Production support includes covering night and weekend in a rotation basis
Adhere to the support standards and guidelines
Should follow Service operation, Service Transition and CSI of ITIL processes
Manages and Resolve user Incidents and Requests
Contributing Responsibilities
Willing to work on various shifts.
Should be able to identify Service improvement opportunities in the supported applications or processes. Should be able to identify Service improvement opportunities in the supported applications or processes.
Refer and maintain Knowledge base and share experience with support team members.
Technical & Behavioral Competencies
Technical Competencies:
Oracle SQL
Basic knowledge on Unix
Functional Capabilities:
Banking domain knowledge
Knowledge on Investment/Fund Accounting and middle office
Knowledge on Trade flow application
Mandatory knowledge on trade processing life cycles for all instrument types
Preferred :
ITIL Foundation
Basics of Banking or Capital Markets (Investments and Fund Accounting)
Specific Qualifications (if required)
NA
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Communication skills – oral & written
Attention to detail / rigor
Ability to collaborate / Teamwork
Creativity & Innovation / Problem solving
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Ability to anticipate business / strategic evolution
Ability to develop and leverage networks
Ability to anticipate business / strategic evolution
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)
Graduate in any discipline (Computer Science preferred) with a good background of software development with a minimum IT experience of more than 2 years
NA
Primary Location: IN-TN-Chennai
Job Type: Standard / Permanent
Job: INFORMATION TECHNOLOGY
Education Level: Bachelor Degree or equivalent (>= 3 years)
Experience Level: At least 3 years
Schedule: Full-time