BLAIZE Hiring for Sr. Systems Administrator at Hyderabad, Telangana Full Time

Blaize leads new-generation computing unleashing the potential of AI to enable leaps in the value technology delivers to improve the way we all work and live. Blaize offers transformative edge computing solutions for AI data collection and processing at the edge of network, with a focus on smart vision applications including automobility, retail, security, industrial, and metro. Blaize is funded by strategic and venture investors DENSO, Daimler, SPARX Group, Magna, Samsung Catalyst Fund, Temasek, GGV Capital, Wavemaker, and SGInnovate. With headquarters in El Dorado Hills (CA), Blaize has teams in Campbell (CA), Cary (NC), and subsidiaries in Hyderabad (India), Manila (Philippines), and Leeds and Kings Langley (UK), with 300+ employees worldwide. www.blaize.com.

SUMMARY

In the Sr. System Administrator role, you will be our front line in the most outwardly facing position within our IT organization. You will be an enabler, a facilitator, and a supporter of a high-performing and fast-paced technology company, where a bias toward action and a sense of urgency is a part of every day. This position will require working during US and or UK business hours to support our global team.

JOB RESPONSIBILITIES

Deliver an outstanding first-level end-user support experience. This includes resolving most issues without escalating.

Coordinate, diagnose, and troubleshoot end-user support requests.

Provide support services to employees with technical problems and information technology issues involving desktop, laptop (Linux, Windows, and Mac), or network services from local personnel or from employees using VPN remote access.

Provide timely resolution of problems or escalation on behalf of customers to appropriate technical personnel.

Actively manage the incoming stream of requests/tickets to properly prioritize and route them. Provide ticket status updates to management and end-users.

Support and maintain effective relationships with users.

Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support.

Evaluate new products, features, and technologies which improve service availability and reduce costs, while providing a comprehensive analysis and detailed implementation recommendations.

Automation – Drive a simple and scalable approach to new technology solutions using automation to enable the organization to easily deploy and operate new features, capabilities, and functionality.

Grow – In this role you will have the ability to grow and learn new technologies, to continuously expand your abilities.

Actively work in a global team, supporting internal end-users everywhere.

Typical Activities:
Computer Expert – Windows 10, Linux (Ubuntu) and Mac laptops and desktops, desktop hardware.

Application Expert – Windows 10, Linux and Mac Operating System support, desktop applications (Microsoft Office Suite), VPN client, and specialized software as needed.

Cloud – Manage users, distribution lists, SharePoint sites, etc. in Microsoft 365 environment.

Planning – Change management, disaster readiness, capacity planning, and designing future services.

EDUCATION AND EXPERIENCE

Bachelor’s degree in computer science, information technology, IT infrastructure, or a similar discipline.

5 years of solid experience in an IT department supporting end-users.

Experience supporting an enterprise environment with Apple Mac devices strongly desired.

Experience leading break/fix support and service provisioning activities.

Strong troubleshooting skills with the ability to diagnose issues with hardware and software.

Ability to effectively maintain end-user device lifecycle management.

Experience performing installation and maintenance of end-user technology equipment including laptops, desktops, mobile devices, conference room technology, etc.

A bias toward action and sense of urgency

Driven to maintain a low active ticket count.

Strong follow-up habits.

Strong customer-oriented communication skills. Able to communicate clearly in both speaking and writing.

Act as a trusted advisor to end-users on technology solutions.

Able to deliver impromptu training to users as needed on the operation of technology.

Able to support system/network engineers as needed.

Embraces a continuous improvement culture where change is the norm.

Hands-on experience with ITIL highly desired.