BIZPOLE BUSINESS SOLUTION PRIVATE Ltd Hiring for CUSTOMER RELATION MANAGER Job at Pālghāt Full Time

JOB DESCRIPTION OF CUSTOMER RELATION MANAGER

About Bizpole

Bizpole is a Start-up, Businesses Accelerator and Corpo-Legal Service Provider engaged in helping the start-up and businesses dreams and strategizes the concepts into a successful venture without any failures. Bizpole is a technology-driven platform which aims to be a one stop solution that covers the Legal needs of the General public, Startups and established Businesses. We offer seamless services to manage all kinds of compliance processes with respect to the Government bodies and enable people to start new ventures. Our Team’s decades of in-depth knowledge in Business Accounting, Management & Consulting is the Core, which helps in Validating, Consulting and Regularizing the ventures, be it a Proprietorship, Partnership, LLP, Private Limited Company. We even get to such a scale in assisting the Businesses by streamlining the accounting headaches providing strategic accounting support for the venture even acting as the proxy accountant. Having a perfect blend of Technology and Human touch, Biz pole team always delivers high qualityBusiness Solutions & Services, across India.

Job Summary

At this role, you will be managing a 10-to-15-member team and undertakes the assignment of establishing proper relationship and management of the clients allotted to the team. You will be responsible for the training, smooth functioning of your team, managing client grievances in a diligent and timely manner.

Supervisory Responsibilities: –

• Build, train and manage a team of 10 to 15 members.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Manage the team members and assignments in the department.
• Plans and organizes daily activities of your team
• Measures productivity by analyzing performance data, and activity reports.
• Coordinates with other support departments to ensure successful and early completion services.
• Oversees the knowledge updation and Training processes for your team
• Oversee the activities of the CRM team.
• Determines team member’s needs for customer satisfaction and to meet organizational and teamgoals.
• Budget preparation for your team.
• Understand customer’s business model and requirements.
• Develop plans to address customer-specific needs.
• Solve customer issues and complaints.
• Approach prospective customers to build rapport.
• Prepare daily / Weekly / monthly reports of CRM team.
• Take feedback from customers to ensure they are satisfied with the service.
• Stay updated with the latest ways to retain customers.
• Coordinates with marketing and sales departments to determine pricing, timing, and number ofsales promotions, and products and services to be sold.
• Assists with, or prepares and updates, organization’s operations manual and policies.
• Performs other related duties as required.

Required Skills/Abilities:

• Excellent managerial and supervisory skills.
• Outstanding oral and written communication skills.
• Ability to interpret financial data as needed to set departmental goals.
• Ability to maintain sensitive and confidential information.
• Excellent organizational skills and attention to detail.

Education and Experience:

• Any degree
• 1-3 years of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.

Salary: 20,000/- to 30,000/- per month

Location: Palakkad

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Chakkanthara, Palghat – 678014, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)

Speak with the employer
+91 8089797429
Application Deadline: 30/01/2023