BirlaSoft Hiring for Sr Consultant at Hinjawadi, Pune, Maharashtra Full Time

Key Tasks:
The support engineer will be working on the SAP Ariba Supply Chain Collaboration, SAP Ariba Product Sourcing and SAP CIG (Cloud Integration Gateway) which are used in Direct Material Procurement.

1) Incident Solving

Owns and manages concurrent SRs in a ticketing system.

Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.

Adheres to KPIs, especially responsiveness SLAs and productivity goals.

Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.

Maintains personal broad knowledge of product area and deep component expertise.

Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.

Collaborates with global support engineers across the product area to drive positive customer outcomes.

Provides ongoing and timely communication via phone and email to customers regarding the status of their requests.

Provides on-call support during evenings and weekends as required by a rotational schedule.

2) Knowledge Transfer

Coaches and mentors other Support Engineers to increase their product expertise and productivity.

Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents.

3) Additional Tasks

Maintains and follows personal development plan by leveraging formal training and knowledge plans.

All other duties as assigned.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Work Experience:
Degree in Information Technology/Computer Science or similar areas

Experience in Support, Software Development, IT, or Quality Assurance

Positive attitude and passion towards Customer support

Experience with one or more of the following:
Writing SQL queries

Analyzing logs based on error codes

Reading Java and object-oriented programming

Reading JSON (JavaScript Object Notation)

XML, including SOAP and HTML

Fiddler and/or Soap UI applications

Troubleshooting and debugging common web-browsers

HTTP and security

SSO (Single Sign-on) technologies, particularly SAML

Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds

Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions) and supply chain

Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction

Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally

At least 2-4 Years working with an enterprise cloud application preferred

Desirable

Experience working with an enterprise cloud application

Knowledge of SAP Ariba Network solution integrating the buyer and suppliers.

Knowledge of SAP Materials Management(SAP MM) and ABAP.

Experience working with SAP Supply Chain Collaboration solutions and Sourcing solutions.

Experience working with SAP PI integration preferred

Experience in a previous technical support or customer service role

Education

Bachelor’s or Master’s Degree with a technical discipline or a minimum of 2 years of experience in Support, Software Development, IT, or Quality Assurance

Primary Location: India-Birlasoft Ltd (India)-Pune- Hinjawadi

Job: Consulting

Organization: Birlasoft Limited

Schedule: Regular

: Full-time

Job Posting: Dec 29, 2021, 7:56:37 AM