Birla Open Minds Hiring for Customer Support Executive Job at India Full Time

Customer Support Executive

We have an urgent opening for a Customer Support Executive – Birla Brainiacs, Mumbai

JD – Customer Support Executive – Birla Brainiacs, Mumbai

Roles and Responsibilities

• To make the idea of excellent customer service seem less nebulous and more attainable
• To build trust, maintain long term relationships with the customers and operate as the point of contact
• To conduct calls to existing customers and enquire about utilization of the product
• To resolve the customers queries by providing correct product information via phone, email and WhatsApp
• Act as a bridge between the tech team and customer queries, making sure of a quick resolution.

Desired Candidate Profile:-

• Any Graduation along with Having a keen interest and deep understanding of the Indian education sector.
• Interested in mentoring and guiding students.
• Good interpersonal and presentation skills.
• Passionate about changing the way millions of children learn globally.
• Super energetic and driven to spread better learning.
• Interested in speaking to , counseling and guiding students.
• Fluent communication in English & Hindi.
• Relevant experience in Tele-calling, Customer Support, Sales & Marketing.
• Strong convincing skills.
• The selected candidate will look into – Instagram/ FB queries, whatsapp / calls queries, Hubspot and mails queries
• Having Basic Technical knowledge.
• Must Have Laptop and stable internet connection.

If interested, kindly revert with your updated CV at [email protected]

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