We are seeking a dynamic and highly skilled Operations Manager to oversee our logistics operations. The successful candidate will be responsible for ensuring the efficient and smooth operation of our trucking fleet, ensuring timely deliveries, and maintaining high standards of customer service.
Key Responsibilities:
Leadership: Be a dynamic leader, providing clear direction and motivation to the team of drivers and support staff.
Communication Skills: Demonstrate exceptional communication skills, both written and verbal, to foster effective communication within the team and with external stakeholders.
Driver Management: Effectively manage a team of drivers, ensuring they are well-trained, motivated, and compliant with safety and operational guidelines.
Round-the-Clock Availability: Be flexible and available around the clock to handle any operational issues or emergencies.
Monitoring and Analysis: Monitor the movement of trucks in real-time, identifying discrepancies or deviations from the planned routes. Implement corrective actions promptly.
Coordination: Coordinate with unloading and loading locations to ensure timely and efficient operations.
Customer Service: Ensure proactive and prompt customer service, addressing inquiries, concerns, and feedback from clients.
On-Road Issue Resolution: Handle on-road issues promptly and efficiently, minimizing disruptions to operations.
Collaboration: Work closely with Marketing team for daily dispatch planning, ensuring alignment with business goals.
Qualifications:
Bachelor’s degree in logistics, supply chain management, or a related field. Master’s degree is a plus.
Proven experience in logistics or supply chain management, with at least [3] years in a managerial role.
Strong leadership skills with the ability to motivate and lead a team.
Exceptional communication skills, both written and verbal.
Demonstrated ability to manage and optimize logistics operations.
Availability to work round the clock, including nights and weekends as needed.
Strong analytical skills with the ability to monitor and analyze data to make informed decisions.
Knowledge of industry-specific regulations and compliance standards.
Excellent problem-solving and decision-making skills.