Bhagat Tarachand Looking for Restaurant Manager at Mumbai, Maharashtra, India Full Time

Why B Bhagat Tarachand…

Our time within the industry has deepened our belief in some of our founding principles

1. Commitment to quality: There is nothing that beats tasty, fresh, good quality food, and we are committed to serving this to our customers. If you share our commitment to serving good food, come work with us

2. Commitment to service: A good experience as important as good food, and we take customer experience seriously. If you are committed to fostering relationships with your customers and team members, come work with us

3. Commitment to innovation: The only way to keep ahead of the curve is to constantly innovate while ensuring that the essence is not compromised. If you like to innovate and have ideas on how we can improve on our commitment to quality and taste, come work with us

4. Commitment to growth: Over the last 75 years, we have expanded from our small eatery to having more than 6 – 100 seater locations within the city. Many of our team members have worked with us across generations and locations and grown with us. If you intend to grow along with the organization, come work with us

Location Head / Restaurant Manager:

Responsibilities:

• Ensuring the highest standards of food quality set by our brand over countless years

• Ensuring high levels of customer satisfaction through smooth running of the restaurant including maintaining quality, freshness and taste of food, wait time management, table turnover, delivery and pickup orders

• Maintaining guest relations with our old and new customers, by engaging with customers, receiving feedback/complaints and proactively acting upon it to ensure a positive customer experience

• Grow revenue through attracting higher number of patrons for in dining, delivery, pickup and corporate orders

• Devise new streams of revenue and business models for the brand

• Training current managers to be location heads in the future

• Managing a team of 50+ employees that includes wait staff, cashiers and kitchen staff. Their hours, vacation, productivity and team morale

• Accounting responsibilities. Every location is supported by a qualified accounting team, however the location has certain input responsibilities within accounting that must be maintained

• Purchasing of raw material, gravies and other items required for the smooth running of the restaurant. Purchasing is supported by a centralized team, however each location has a responsibility of maintaining their own stock and placing orders to maintain smooth running of the restaurant

• Outlet appearance and maintenance, ensuring all appliances are running properly, space is clean and maintained. Keeping annual maintenance contracts up to date and ensuring they are being carried out

• Liaising with central accounts team, purchase team, service providers, vendors, etc as per the need of the outlet

• Ensuring compliance with current regulations, eg BMC, fire department etc

• Keeping the outlet compliant with fire regulations, ensuring the fire alarms are functional and fire extinguishers are up to date

• Maintaining statistical and financial records

• Conducting performance reviews and appraisals to reach organizational goals

Minimum Requirements:

• Minimum 10-15 years of experience within the hospitality industry, with atleast 5 years as restaurant manager

• Diploma or graduate degree

• Strong verbal and written skills

• Basic knowledge of computer applications such as word processing and excel

• Demonstrated ability to deliver customer service

• Ability to make decisions quickly and confidently based on company policies

Locations: Lower Parel, Vashi, Malad