Full Job Description
We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.
BASF shares a rich history with India spanning more than a century. With our vast knowledge in the field of chemistry, we manufacture high-quality, innovative products that cater to a wide range of industries. BASF in India has 9 production sites, 2 R&D centers and more than 2,000 employees and is well positioned to meet the current and future needs of the ever-growing Indian market.
Objectives of the Position
To manage the supply chain processes associated with “Order to Cash” (O2C) cycle in order to achieve customer satisfaction, and to comply with BASF Group rules & regulations, and the accounting standards. To perform the Customer Service activities in order to ensure deliveries and invoicing to customers.
Main Areas of Responsibilities and Key Activities
Perform Sales and Delivery Order Management tasks
Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
Support Credit Management, Billing and Accounts Receivable Follow-up
Manage Master Data maintenance process to ensure effective order management
Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions
Provide order status report and monitor customers’ order placement against sales forecast
Capture market intelligence from daily interaction with customers and share with the business as appropriate
Good communication skills
Well versed with SAP Order To Cash (OTC) processes
Good understanding of the products/services of relevant business segments
Good knowledge of the business processes
Service excellence competencies
Ability to collaborate within and outside the team for servicing the customers.
Job Requirements (minimum requirement to carry out the work)
Graduate in any stream, MBA / PGDM preferred
Certification on Supply Chain like APICS etc. will be an added advantage
More than 3 years experience in customer service / supply chain / sales / controlling
Technical & Professional Knowledge
SAP, MS Office advance level.
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