Job Title : New Accounts Accounts Maintenance Location : Chennai
To manage the functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objectives for the unit
Responsible for the coordination of work carried out by the processors/ authorisers and ensure accurate and seamless execution of assigned workflow
What will you be doing?
Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers
Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc
Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
Complete all tasks as outlined in Team Support Specialist Role depending on area of the business. Examples may include (but not exhaustive of):
Collating of Communication/Process Updates
Real Time Adherence
Attendance Issues
Updating of individual’s HR files
Return to Work
To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
Responsible for verification and authorisation of entries within signatory limits and non-conformant items/referrals which may be staff prompted or system generated
Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
Provision of 2-way feedback to Team Manager/Operations Manager
Conduct daily huddles to provide process updates and share process scores
Act as a back-up Team Manager in his/her absence
Identify areas for improvement. Adds value and improves customer Service
Preparing reconciliation templates and discussing open items with the respective stakeholders for timely clearance.
What we’re looking for?
Detailed understanding of the business operational objectives, service standards and compliance requirements
Knowledge of bank and product procedures and policies specifically Regulatory Compliance for products and services
Excellent organisational and planning skills
Strong interpersonal and relationship building skills to ensure Team Managers and/or Operational Manager receive quality service; Needs to be able to build relationships with supporting areas such as process quality
MS Office Suite (Preferably Excel, Word & PowerPoint)
Broad understanding of Back Office Operations structure and staff roles
Education & Experience
Relevant years in experience
Graduate in any discipline
Experience of Back Office Operations systems, especially within Bereavements/Insolvency processes, and shaping new procedures and exchanging best practice to improve advisors and customer
Skills that will help you in the role
Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly
Team Handling and Escalation handling ability
Technical systems and procedure training experience
Workflow time management experience
Where will you be working?
Chennai
Be More at Barclays At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.