Bank of America Hiring for Analyst I – Apps Prog at Mumbai, Maharashtra Full Time

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Global Markets Technology & Operations provides end-to-end technology solutions for Global Markets businesses including Equities, Prime Brokerage, Interest Rates, Currencies, Commodities, Derivatives and Structured Products. Across all these products, solutions include architecture, design, development, change management, implementation and support using various enterprise technologies. In addition, GMT&O provides Sales, Electronic Trading, Trade Work Flow, Pricing, Market Risk, Middle office, Collateral Management, Credit Risk, Post-trade confirmation, Settlement and Client service processes for Trading, Capital Markets, and Wealth Management businesses.

The Markets Application Production Services (MAPS) group is a global group responsible for the management of production systems across Global Markets Technology. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. MAPS has a strong focus on operational excellence and process improvement.

Job Description

The individual will be part of Production support team and will be required to collaborate with both internal and external global teams across various locations for the project delivery. Work as L2 application support team member in Global Markets Traded products applications. Support users on complex technical issues, problems related to supported app, networks, servers and workstations.

Responsibilities

Debug, support & maintain software applications that support business units or supporting functions

Participate in the release, support and implementation of complex applications, often using new technologies

Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.

Identify solutions to work around open issues / problems that are under investigation or pending resolution.

Work directly with client technology staff, and end users for any support related issue.

Document, and track, case histories, issues, and actionable steps taken.

Improve documentation of support policies and procedures.

Understand in depth, the business processes supported by the system

Ensure business continuity and quality by owning the resolution of issues. Track the progress and escalate as appropriate

Review and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications

Requirements

Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any: ITIL V3 Foundation (Not Mandatory)

Experience Range: 4 – 6 years

Foundational skills:
Production support on Technologies & Tools like

Oracle, SQL, PL SQL

Unix, Shell or Perl scripting

Python preferred

ITRS, Autosys, WINSCP, Putty & TOAD

Desired skills:
Experience in Quartz

Bob monitoring, DB browser

QZ Dev, QZ Release & Q Tram

Work Timings: Rotational Shift (07:30 a.m. to 08:30 p.m.) Weekend support on Saturday on Rotational basis (06:30 a.m. to 03:30 p.m.)

Job Location: Mumbai and Chennai

Job Band:
H6

Shift:
Hours Per Week:
45

Weekly Schedule:
Referral Bonus Amount:
0