Axelerant Hiring for Customer Marketing Specialist REMOTE India at Remote Full Time

Job Responsibilty

Here at Axelerant, we apply a “customer-obsession” lens to everything we do, and we want to ensure we’re creating the best experience for our customers.

We’re looking for a proactive, innovative marketer whose key role will be to collaborate to help enhance the customer experience throughout the various touchpoints in the customer journey via various engaging marketing activities. To be successful in this role, this marketer requires:

Creative marketing and communication skills to engage.
Ability to craft effective short-form and/or long-form content that can be used across channels.
Previous experience of being involved in a customer reference or advocacy program.
Experience with HubSpot, Hootsuite, Buffer, or similar social media management tools.
Analytical skills to determine marketing effectiveness and ROI of various engagement efforts.
A detail-oriented strategic thinker, has a desire to learn, grow and be creative at work.
An understanding of the importance of collaborating with other departments to create an incredible customer experience and reach business goals.

If you are looking for a challenging marketing role in a hyper-growth setup, this is the right home for you.

Responsibilities

Content Creation:
Use storytelling and emotion to create compelling assets across the entire customer journey.
Collaborate closely with various cross-functional teams to create content or take the available content in the best format possible to the appropriate platform.

Engagement:
Monitoring and engaging on various platforms (across web + social media) based on the set personas and target audience.
Track and analyze key metrics to monitor customer engagement and demonstrate overall program effectiveness.
Build and execute the campaign calendar for the defined segment.
Work closely with Marketing, Customer Success, Sales, and other cross-functional groups to help meet business objectives through customer advocacy initiatives—including referrals, testimonials, identifying cross-collaboration opportunities, etc.

Co-ordination:
Execute various customer marketing initiatives such as newsletters, webinars, videos, events, etc.
Partner with internal teams such as the content and design functions to manage print and digital asset inventory with the vendors to ensure creative alignment across all marketing channels.
Implement process changes to drive operational excellence.

Requirements

We’re looking for the “ideal candidate.” We’re looking for someone creative, flexible, and a self-starter. We are a fast-paced, agile work environment, and we need the best and brightest to support our Customer Marketing team.

Not all of these are must-haves, so please take the leap to get in touch, even if you don’t feel you meet all criteria!

3+ years of experience in B2B tech marketing or customer marketing.
Must be experienced in managing and cultivating customer relationships.
Strong interpersonal, written, verbal skills and the ability to manage multiple projects at once.
Knowledge of Facebook, Twitter, LinkedIn, Instagram, Medium, and other social media best practices.
Ability to organize, break down, and clearly articulate complex thoughts, ideas, and instructions in written form.
Bachelors degree in Communications, Marketing, or related field.

About Us:
Axelerant is a distributed, work from anywhere, people-orientated software development company serving media agencies. We have a proven amazing and distinctive culture with our Axelerant Difference and 4.9/5.0 Glassdoor rating. Our growing team of 140+ includes some of the best and brightest from around the world who deliver business value through open-source-based applications.

We began as an idea to build a remote organization with empowering benefits for our team members. We are a diverse team working across many time zones, with success stories that back up capabilities and a reputation for an unconventional work environment that empowers.

We’re always teaching and learning – peer mentorship, life coaching, certifications, and training help our team members advance professionally. So, when you’re excited about learning from and helping others – you’ll find a great home here.

#LI-Remote

Special Considerations:
All of Axelerant’s roles are considered work from anywhere. However, some jobs are regionally specific due to sales or other onsite considerations. For example, when living in Costa Rica and applying for a US sales role, we will not consider you for that job opening.

Except for regionally specific jobs, like UK/US-based account executives or Canadian-based software contributors, our salaries are paid per India-based compensation plans.

Also, we typically expect people to have a two-to-four-hour crossover with the 11 AM to 7 PM India (UTC+05:30) timezone each workday for meetings and coaching.

Equal Employment Opportunity:
Axelerant provides equal employment opportunities to all applicants regardless of race, color, creed, religion, sex, sexual orientation, gender identity, marital status, pregnancy, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and affirmatively seek to advance the principles of equal employment opportunity.

Remote & Flexible:
All you need is a reliable Internet connection. Work from anywhere you’re comfortable and choose work hours to balance your life.

International Events:
We want you to attend events related to the things you care about. Get sponsored by us to attend when you’re contributing locally and beyond.

Retreats & Meetups:
With annual retreats, quarterly town halls, and monthly celebrations, we never let remote get in the way of work or fun.

Leave Policy:
52 weekends and 35 days per year of consolidated leave plus maternity, paternity, and sabbatical allowances.
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