Aviva India Looking for Call Center Manager at Gurugram, Haryana, India Full Time

Manager Call Center Location: Gurgaon, Haryana (Head Office)

Job Type: Full-Time

Note:- Life Insurance Outbound Sales Experience is must!

Job Summary: We are seeking an experienced and dynamic Manager Call Center to lead our team of telesales calling agents. The ideal candidate will possess a strong background in call center management, a proven track record of achieving sales targets, and the ability to set up and optimize call center operations. The Manager Call Center will be responsible for driving performance, managing IVR/Dialler systems, and ensuring efficient ing and performance monitoring. This role requires occasional travel as needed

.
Key Responsibilitie

• s:Team Management: Lead, coach, and motivate a team of telesales calling agents to achieve and exceed sales target
• s.Performance Optimization: Develop and implement strategies to enhance team performance and productivit
• y.Sales Target Achievement: Monitor and drive the achievement of sales targets through effective team management and performance optimizatio
• n.IVR/Dialler Systems Management: Oversee the implementation and optimization of IVR/Dialer systems to ensure efficient call handling and customer interactio
• n.Call Center Setup: Plan, establish, and manage the setup of new call center operations from scratch, including infrastructure, processes, and staffin
• g.ing and Monitoring: Develop and maintain ing mechanisms to track performance metrics, analyse data, and provide insights for continuous improvemen
• t.Travel Requirements: Travel as required to oversee call center operations, attend meetings, and support various business need
• s.Experience: Proven experience in managing a telesales team within a call center environmen
• t.Sales Expertise: Strong knowledge of sales processes and the ability to drive and achieve sales target
• s.Technical Knowledge: Proficient in using and managing IVR/Dialer system

• s.
  Leadership: Excellent leadership and team management skills, with the ability to motivate and guide a team towards achieving goa

• ls.
  Communication: Effective communication and interpersonal skills, with the ability to interact with team members, senior management, and clie

• nts.
  Educational & Experience Requirements: Bachelor’s degree in Business Administration, Management, or a related field. A master’s degree is a plus. Minimum 4+ years of experience in call center operations with team handling experi

ence.
What we lo

ok forHighly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organiz

ation.
What working at Aviva

offers We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also off

• er you:Support, coaching and feedback from some of the most engaging colleagues
• aroundOpportunities to develop new skills and progress your
• careerThe freedom and flexibility to handle your role in a way that’s right

for you
W

• hy AvivaDynamic and collaborative team in a supportive and innovative work envi
• ronment.Opportunities for professional growth and deve
• lopment.Competitive compensation and benefits
• package.Be a part of shaping the future of insurance i

• n India.
  About us: – https://en.wikipedia.org/w
• iki/AvivaAviva Fortune 500 Company:- https://fortune.com/company/aviva/g
• lobal500/Website: – https://www.avivai
• ndia.com/HR Spoc LinkedIn: – https://www.linkedin.com/in/aryan-raj-
• 76247175/Shift:- General- Five days
• working!Head office, Interview & F2F_Interview location: – Aviva India (HO) 401A, 4th Floor, Dlf Cyber Park, Phase II, Block A, Sector 20, Gurugram, Harya

na 122002