Full Job Description
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
Provides support of all PC, network, and Server hardware and software applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices. Receives direction for more complex issues from Lead Administrators or management.
Provides troubleshooting. Assists with product evaluation, selection, deployment, and use.
May participate in the testing and evaluation of new desktop packages and implements prototypes.
Provides setup, deployment, and support of mobile devices.
Monitors on-site IS Systems, including backups, UPS, and server/network equipment.
Provide remote support for facilities and associates.
Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc).
Engages with external vendors for support and services.
Conducts end user training and learning sessions with associates.
Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
Maintains listing of spare inventory and electronic waste.
Performs other duties as assigned.
QUALIFICATIONS (Education/Training, Experience and Certifications)
High school diploma required; Associates or Technical school degree preferred
1-2 years experience providing IS Support
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
Ability to multi-task, troubleshoot, and adapt to changing environment
Outstanding customer service skills
Ability to travel up to 15% of time
Ability to work independently and prioritize multiple work streams.
Ability to prioritize multiple high priority support requests
Working knowledge of Lotus Notes and LanDesk technologies
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
May travel domestically and internationally up to 10-15% of time
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that frequently weigh up to 25 lbs, and occasionally up to 60 lbs.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.
EEO Statement:
We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws.
3rd party non-solicitation policy
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation