Astreya Partners Looking For Regional Operations Coordinator at Remote Full Time

What this Job Entails:
The Operations Coordinator I, will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Job involves coordination with operations, Inventory teams, wider stakeholder teams and the like. Tasks may vary in number, size and complexity of requests.

Scope:

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Coordinating operations over multiple requirements.
• Provides daily/ weekly operational updates including action item updates.
• Schedules and coordinates
• Reviews and follows up on assigned actions.
• Effectively and accurately communicate status to the team.
• Assist with maintaining and monitoring ad-hoc project plans/schedules
• Assists with identifying operational/project issues, determining the right team member to provide a solution, and/or escalating the issue to the manager.
• Takes part in organizing, attending and participating in stakeholder meetings.
• Documents and follows up on important actions and decisions from meetings.
• Collaborates with various regional teams responsible for resources and ticket resolution.
• Assists with daily monitoring of the ticketing system, reassigning tickets where required.
• Produces regular reports as required.
• Assists with identifying trends or recurring problems and escalates to management for resolution.
• Assists with locating and defining new process improvement opportunities.
• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
• Works closely with Service Delivery Managers/ Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor/Diploma preferably in Information Technology or Engineering and 1 to 3 years’ related experience and/or training; or equivalent combination of education and experience.
• Flexibility essential – the role is remote, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
• Familiarity with Microsoft Excel and Google Suite
• Excellent Communication skills, both verbal and written
• Proactive attitude and dependable
• Excellent customer service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum