Ashnik Hiring for Technical Support Engineer (Elastic) at Bengaluru, Karnataka Full Time

Please send us your resume at [email protected]

The Position

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

Qualification and Experience

2 -4 years of experience in technical support role

At least 2+ years experience working across multi-cultural and geographically distributed teams

Experience in trouble shooting, maintaining and supporting production setup

Engineering or equivalent degree

Ability to interact effectively with customers for problem resolution.

Sense of urgency and ownership to get problems solved in timely manner

Attention to details.

Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

Essential Skills

Hands-On experience and skills in Linux operating system

Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.

Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.

Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards

Hands-On experience of Linux operating system

Experience in NoSQL or RDBMS technology is desirable

Python/Node.js or relevant data processing programming experience is preferred.

Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.

Knowledge of real-time data collection with various data sources.

Experience in deploying scalable Elastic cluster is desirable.

Responsibilities

Be the First point of contact for support queries

Be responsible for solving customer queries and tickets in timely manner.

Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.

Log monitoring, event monitoring and resolving tickets in defined SLA.

Apply updates and patches to keep the software up-to-date in line with organizational policies

Provide support for installation and configuration.

Monitor and identify areas of performance improvement

Identify and write scripts for automating support tasks.

Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

What is in it for You?

Great opportunity to be a thought leader in the open source world

Providing multi-technology solutions instead of delivering just a product

Working closely with the pioneers in the open source industry

Dealing with fast growing, enterprise customer’s digital transformation projects

Potential to accelerate your career internally and regionally due to expansion opportunities within the business

Benefits

Comprehensive medical insurance

Flexible working options with WFH being default

Continuous Training & Development

Professional courses and certification support 24×7 team assistance program

Generous parental and family leave

Paid medical and annual leaves

Reward and Recognition Program

About Us

Ashnik is a leading enterprise open source solutions company in Southeast Asia and India, enabling organizations to adopt open source for their digital transformation goals. Founded in 2009, it offers a full-fledged Open Source Marketplace, Solutions, and Services – Consulting, Managed, Technical, Training. Over 200 leading enterprises so far have leveraged Ashnik’s offerings in the space of Database platforms, DevOps & Microservices, Kubernetes, Cloud, and Analytics.

As a team culture, Ashnik is a family for its team members. Each member brings in different perspective, new ideas and diverse background. Yet we all together strive for one goal – to deliver best solutions to our customers using open-source software. We passionately believe in the power of collaboration. Through an open platform of idea exchange, we create vibrant environment for growth and excellence.