arrivia Hiring for Vacation Representative / Contact Center at Mumbai, Maharashtra Full Time

Full Job DescriptionAbout This Job:
Our Cruise Agents are experts in the travel and leisure industry, helping consumers globally to take the vacations of their dreams. In this role you will leverage your love of travel to deliver outstanding customer service to our members and reach the team’s monthly goals. This role is great for anyone skilled in inbound or outbound sales.

Responsibilities:
Assist members with understanding program benefits and consult them on product inquiries
Properly search for air availability and quote itineraries in all fare types and cabins.
Resolve questions and be able to process all travel inquiries
Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
Able to understand and demonstrate consultative selling techniques
Field inbound calls or make outbound calls for the majority of your shift
Personally, responsible for meeting monthly individual goals
Become an arrivia brand expert to assist members
Manage member information confidentially and accurately to ensure transactions are processed correctly
Collaborate with team members to meet monthly goals

Requirements:
Travel, Tourism and Hospitality experience required
3 years of experience in a call center environment
Excellent communication with fluency in English
Experience servicing a United States customer base
Airline, Travel and Resorts experience preferred
GDS Travel Software experience
Able to learn new process quickly and adaptable to change
Comfortable making outbound and taking inbound member calls
Must be willing to work on an American schedule (between 7:30pm-7:30am)

Remote Work Requirements:
Due to the impact of COVID-19 all candidates hired will start working remotely.

Computer Requirements:
Must have Antivirus installed
Must be a currently supported version of Mac Desktop, Windows PC, or Laptop
Not Permitted Mac Book, Mac Surface Pro, Chrome Book or Tablet
Video capability
Windows is 8.1 or 10. Mac OS must be at least High Sierra or 10.13
CPU: 1.5 GHz or higher dual core processor
RAM: 4 GB of RAM.
Hard Drive: At least 250MB free space.
Network Adapter: Must have an Ethernet adapter
No Wireless Connections are permitted

Internet Information

Minimum Download & Uploads Speed 30 Mbps
To test your Internet speeds you can go to www.speedtest.net

Who We Are:
Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:
Here at arrivia we…

Stay Curious – Explore new challenges and make space to learn, grow and improve
Keep it Real – Earn trust through open, honest and clear communication
Own it – Seek ways to make an impact and take action.
Win Together – Create a culture of connection and inclusion where everyone can be their best

Additional Benefits:
Employee Assistance Program
Employee Referral Program
Dedicated Employee Enrichment & Recognition Programs
Exclusive Travel Rates on: Cruise, Resorts, Hotels, Tours, Flights & Car Rentals

We believe in bringing your whole self to work every single day. We accept people for who they are, and are proud to consider everyone on an equal opportunity basis without regard to race, color, religion, sex, gender, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor.