Area Manager Job at New Delhi, Delhi, India Full Time

JOB DESCRIPTION

The Area Manager will drive franchisee success by ensuring profitability, productivity, and operational excellence in service centers, from setup to SOP adherence, training, and process audits. They will also engage regularly with franchisee owners to address process gaps and identify business improvement opportunities.

Key Responsibilities:

Demand Growth & Customer Experience

• Launch targeted campaigns to generate demand in the catchment area.
• Analyze workshop data, monitor trends, and implement service strategies to improve customer retention.

Process & Training

• Ensure franchisee staff training, enforce SOPs, conduct audits, and collaborate with management to improve key metrics.
• Assisting franchisees in reducing system and process-related inefficiencies

Infrastructure Readiness

• Work with central teams and franchisee partners to standardize infra setup and ensure timely unit launches, while addressing risks or delays.

Qualification & Experience

• Bachelors/Diploma in any engineering discipline
• Min. 3 years of experience in relevant roles such as service manager or Area Manager in 4-wheeler multi-brand service centers Or 4-wheeler OEM dealerships.