Aptean Hiring for Manager, R&D at Bengaluru, Karnataka Full Time

Location: Bangalore

Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

Key Responsibilities:
Provide friendly, high-quality customer service for our clients

Receive client inquiries via phone and email regarding product functionality or problems

Assist in researching and troubleshooting efforts, including escalations

Develop and communicate solutions back to clients within established timelines

Provide application and process training to customers

Document detailed problem descriptions and resolutions that are provided to the client

Required Qualifications:
Degree or certificate in a business or computer related field having experience in accounting software, ERP systems and inventory distribution.

11+ years’ experience in customer service

• Should have good experience with accounting modules in an ERP software. They should be familiar with Accounts Receivable(AR), Accounts Payable(AP), Trial Balance, General Ledger(GL), End Of Period Posting, Period Closing activities etc.

Excellent communication and customer focus skills (verbal and written); ability to work with end users and stakeholders on issues and questions

Experience in SQL Server Tools, Software Installations, and Software application support.

Experience with product support i.e. troubleshooting issues over customer environment, setting up environment locally to reproduce, and applying service pack or patches to customer’s environment.

Familiarity with IIS and web portals.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy