Full Job DescriptionOverview:
Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!
Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That’s why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations.
Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.
Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.
Position – Manager Customer Support
Provide friendly, high-quality customer service for our clients
Receive client inquiries via phone and email regarding product functionality or problems
Assist in researching and troubleshooting efforts, including escalations
Develop and communicate solutions back to clients within established timelines
Provide application and process training to customers
Document detailed problem descriptions and resolutions that are provided to the client
Degree or certificate in a business or computer related field having experience in accounting software, ERP systems and inventory distribution.
10+ years’ experience with ERP customer service and Support.
Excellent communication and customer focus skills (verbal and written); ability to work with end users and stakeholders on issues and questions
Experience in SQL Server Tools, Software Installations, and Software application support.
Experience with product support i.e. troubleshooting issues over customer environment, setting up environment locally to reproduce, and applying service pack or patches to customer’s environment.
Familiarity with IIS and web portals.
Familiarity with Windows based products including SQL Server Management Studio (SSMS), Microsoft Visual Studio, Microsoft Team Foundation, and Microsoft SQL ServerExperience using the Microsoft Office Suite with strong Excel capabilities
Experience with software installations
Experience with software application support
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
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