Apollo Home Healthcare Limited Hiring for Opening for Back office Executive/Telecaller(Homecare Integrator)_Hyderabad Job at Hyderābād Full Time

1. Communicates with customers in a courteous, professional, co-operative manner

2. Handling calls and responsible for patients registration

3. Assists patients with correct information on the services and educate them on the service provided by AHC

4. Accurately enters/updates patient information in the home care application

5. Recognizes and responds appropriately to violent/abusive situations

Scheduling and integration:

6. Responsible for schedules and upcoming appointments for all patient care providers (Nurses, Physio and Physicians, etc)

7. Is a point of contact for all kinds of scheduling including cancellations/rescheduling and communication to care providers as well as clients

8. Coordination with SCM/ patient care provider for any requirement /refilling of consumables, medical equipment

9. Coordinate with diagnostic partners and follow up for reports

Profile Description:

1. Position requires basic clinical knowledge and the ability to input data accurately into the software and give the appropriate information the client

2. Must be detail oriented with good interpersonal and customer service skills

3. Graduate with 1-2 yrs of experience in inbound/outbound call center.

Contract length: 3 months

Job Types: Full-time, Temporary

Salary: ₹15,000.00 – ₹17,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)

COVID-19 Precaution(s):

• Temperature screenings
• Virtual meetings
• Sanitising, disinfecting, or cleaning procedures in place