ANZ Banking Group Hiring for Analyst , Grp 4.3 Job at Bangalore Full Time

Role Location : Bengaluru

Champion Post Incident framework to ensure it delivers high quality outcomes, which are on time and empowers the respective Domain to implement actions to address root cause and deliver service stability to ANZ

Partner with Major Incident Managers and Domains to investigate and document the root causes of a Major Incident, including actions required to mitigate future incidents from occurring

Collaborate with Major Incident Managers and Incident Communications in translating technical incidents into our Incident Comms to meet the needs of our stakeholders in Technology and Business

What will your day look like

Responsible for driving the Post Incident Review process, including the timely development, and publishing of high quality, detailed Post Incident Reports and Major Incident communications.

Support the facilitation of Post Incident Review investigation sessions with the aim to identify underlying causes of incidents to prevent recurrences.

Ensure incident root cause analysis is conducted and, corrective and preventative actions are agreed and raised with stakeholder across the bank.

Use service management data in ServiceNow and other tools/data points to undertake post Incident analysis to generate valuable insights to feed into Post Incident Review sessions.

Close working relationship with Major Incident, Problem and Communication Management stakeholders.

Building trusted relationships with internal and external stakeholders

What will you bring?

Essential Skills:
Strong understanding in ITSM Practices, including Incident and Problem Management

Strong understanding of ITSM platforms (ServiceNow), especially Incident and Problem modules

Experience leading incident investigations

Strong written and verbal communication skills

Strong reporting skills (ServiceNow), and able to derive insights from data

A good understanding of technology

Able to positively influence and negotiate a group for an outcome.

Utilising industry techniques to lead/support an investigation to root cause

A team player and an active listener

Influence, collaborate and negotiate with tribe stakeholders to inform their decision making

Strong presentation and facilitation skills

Leading process improvement initiatives across teams.

Good to have:
Good understanding of agile principles

Understanding of Tools such as. Jira and Confluence

Relationship Management – Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.

Deep Dive into data and identify opportunities for Continuous Service Improvement

Identify opportunities for automation and process improvements.

ITIL v4 Foundation

So, why join us?

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We’re just as focused on seeing our people thrive as well as our customers. We’ll give you every opportunity to develop your career

We are responding faster to changing customer requirements, focusing on the things that matter the most, energizing our people, eliminating waste and reducing bureaucracy

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded

ANZ recognizes the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

.

You may apply for this role by visiting ANZ Careers and search for reference number – 28358

Job Posting End Date

12/12/2022, 11.59pm, (Melbourne Australia)