Amplexor Hiring for Senior IT Service Desk Consultant (JIRA) at Chennai, Tamil Nadu Full Time

At Amplexor we aim to be a leading digital solutions provider offering global compliance, digital experience and content solutions.

We help our customers achieve process efficiency, increase revenue generation, reduce time-to-market and ensure quality and compliance.

Our turnkey solutions support core industry processes and include software technology, consulting, system integration, and language & content management services.

We provide solutions in the fields of aerospace, defense & transport, energy, finance, life sciences, manufacturing and the public sector.

website-www.amplexor.com

41 OFFICES in 25 COUNTRIES

At AMPLEXOR we innovate, we are experienced and committed to our clients and employees.

We provide digital state-of-the-art solutions that are both universal and tailored to our clients’ needs.

At AMPLEXOR we think global, we think ahead and we think about the future.

At AMPLEXOR we give you the space to grow and the opportunity to develop an international career in a multicultural environment.

AMPLEXOR Chennai- member of AMPLEXOR International – is an innovative and agile company serving top pharmaceutical companies in more than 20 countries worldwide (EU, USA, Russia, Middle East, India, …)

We produce and implement IT solutions for managing regulated processes and content in Life Sciences industry.

Our business is currently expanding, therefore, we are looking for highly motivated individuals to join our Service desk team in a position of Service Desk Consultant.

Amplexor is a global leader in language, content and digital solutions. As part of the Acolad group, together with TextMaster and Livewords, Amplexor is present in 25 countries and combines a network of over 2,000 internal experts worldwide and +20,000 external linguists.

At Amplexor, every position is key to our global growth: we know that we will only succeed if our people succeed. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands. Joining Amplexor means an opportunity to be part of an international group that promotes professional development, talent and creativity through collaborative environments with cross-functional, global teams.

AMPLEXOR INDIA PVT. LTD

JAYANT TECH PARK,

OLD NO 7, NEWNO 41, 6th FLOOR,

MOUNT POONAMALLEE ROAD,

MANAPAKKAM, CH-600089

Phone: 04466841999

The Job Role

Support our clients in use of AMPLEXOR Life Sciences solutions using ticketing system

Communicate with clients and manage workload using ticketing system

Analyze and specify the business and regulatory requirements for solutions in Life Sciences industry

Support development department in testing and troubleshooting of software issues

Be responsible for design, documentation, configuration and testing of AMPLEXOR Life Sciences solutions on top of existing AMPLEXOR application platform in order to meet the specified requirements, standards, procedures and best practices

Facilitate the knowledge transfer with preparation of user documentation and trainings for AMPLEXOR Life Sciences solutions

Cooperate with your colleagues in marketing, presales, implementation and support activities in an international environment

Maintain a thorough knowledge of the organization and adhere to all organizational standards.

Requirements

Bachelor’s degree

Ability to systematically analyze and efficiently solve problems

Ability to work independently as well as a team player

Ability to efficiently manage own workload

Ability to write technical and user documentation in fluent English

People skills

Excellent knowledge of English language

SQL

XML technology

Windows Server administration

JIRA administration experience would be an added advantage

Benefits

Five days work, and all Statutory benefits

Indian National and Festival Holidays

Favorable work environment