Coordinate order processing, delivery and returns of customer orders.
Driving the sales performance of the e-commerce platform
Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
Brainstorm new and creative growth strategies
Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment
Coordinate with other teams on the execution of brand, marketing and e-commerce activities.
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch pointsImplement the e-commerce activities.