Full Job DescriptionYou Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
You won’t just shape the world of software.
You’ll shape the world of life, work and play.
Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.
You won’t just keep up, you’ll break new ground.
The success of our entire company rests on our systems, networks, and people. Our Technical Project Managers know that delivering on that promise takes a robust, scalable and efficient Infrastructure. So if you’re an expert on project management and know the value of supporting technology and the people who depend on it, build your career here.
Purpose of the Role:
Help develop short and long term team priorities and track through to execution.
Organize and manage team rhythm of the business, including: all team meetings, development and execution of regular reporting of key metrics, and drive crisp communications of our results.
Support key strategic projects as needed across a variety of topics and areasBuild/maintain relationships with peers inside and outside the organization and industry as appropriateProvide wide-range of support to director and team to drive organizational efficiencies; as well as, increase productivity and health of the team.Plan, prepare and deliver executive level presentations and communications for the Network Services teamDevelops high-level project plans and ensures that the scope and approach are fully understood by all stakeholders.Assembles project plans, ensures all systems of record for project reporting are kept current, and directs and monitors work effort on a regular basis.Develops project cost estimates, reviews estimates from engineering teams and actively seeks clarification/verification as appropriate.Ensures accurate reflection of Project Budgets, Forecasts and Actuals within Clarity.Identifies and tracks key project milestonesDrives diverse, integrated teams to deliver data network solutions in support of key initiatives by working closely with Customers, Partners, Carriers, engineers, architects.Monitors and communicates the progress of project delivery and ensures timely and effective communication of project status in terms of cost, forecast, schedule and assessment of risks/issues.Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the course of the project.Pro-actively anticipates project risks and issues and ensures adequate mitigation is put in place to ensure delivery is not compromised.Ensures effective change control procedures and processes are efficiently used to maintain control on scope, schedule and cost.Ensures all deliverables are high quality and clearly documented
Past Experience:
10+ years’ experience driving core initiatives, strategy, and track execution against business priorities.Good knowledge on Networking, Cloud/Virtualization domain.
Academic Background:
Bachelor’s degree/MBA in project management, computer science, or other technical discipline, or equivalent work experience
Functional Skills/Capabilities:
Strategic thinker with an ability to advise and align leadership across various business goalsAdaptable, flexible, and able to deal with ambiguity associated with working in a fast paced and ever-changing environmentStrength in establishing core business practices with relevant metrics to measure success.Informed sounding board for strategies, ideas, and organizational structureBusiness savvy with the ability to understand a diverse set of business analytics to help the team meet or beat relevant business objectives and metrics.Deep experience in working in highly matrixed teamsSkilled in using productivity software (Excel, Power Point, Project, etc.)Outstanding verbal, written and interpersonal communication skillsExcellent thought leadership, analytical, problem solving, and decision making skillsA proven track record of driving initiatives in an ambiguous and changing environment.Identifies opportunities to adopt innovative technologies, looking beyond the obvious for continuous improvementManages confidentiality without exception
Technical Skills/Capabilities:
10+ years hands-on expertise managing mid- to large implementation projects across multiple teams and regions.Experience in collaborating with various project participants and stakeholdersAbility to effectively interpret technical and business objectives and challenges, and articulate solutionsAbility to think abstractly and deal with ambiguous/under-defined problemsLooks proactively beyond the obvious for continuous improvement opportunities
Knowledge of Platforms:
Working knowledge on Linux platforms, VMWare, private/public Cloud platforms, Load balancers is a plus.
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External PerspectiveBring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration EssentialDo It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.