Amex Hiring for Operations Support- IT Helpdesk/Desktop Support Job at Gurgaon Full Time

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to
new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible —
and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse
community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every
day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have
Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work
onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

IT Help Desk Technician/Desktop Support responsibilities

• Serve as the first contact with customers who need technical assistance via the phone or email
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures

IT Help Desk Technician/Desktop Support requirements

• Previous working experience as an IT Help Desk Technician/ desktop support for (1-3) years
• Graduate in IT, Computer Science or similar relevant field
• In-depth knowledge of computer systems and mobile devices
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented and patient
• Night Shifts

Knowledge of the following is a requirement

• Windows 10, Office O365, Server 2016-2019
• Basic hardwaresoftware diagnostic skills
• Excellent Customer Service Skills

Knowledge of the following is a plus

• JiraConfluence
• Jamf Software (Macbook management tool)
• Symantec AV
• SCCM
• Okta

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.