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Back Office/Customer Care
Amex Hiring for Health & Well-being Specialist Job at Gurgaon Full Time
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You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Function Description:
As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
The Health & Well-being Specialist will work on the Health Services team in Colleague Total Rewards and Well-being (CTRW). As a key team member, this person will contribute to the overall goal of creating a culture of health for colleagues and their families at American Express. The ideal candidate must have public health; well-being work experience. S/he is expected to work with various teams and support a number of strategic & operational COVID-related initiatives.
Key responsibilities:
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Serve as the primary resource for clinical support on all aspects of COVID-related tasks:
- Collaboration; support & integration across COVID initiatives (case management, testing, contact tracing, dashboards, etc.)
- Organize, track, and report on COVID related information
- Compile statistics, conduct research, and update records
- Update team on testing protocols to enhance guidelines or to meet compliance requirements from health departments and other agencies
- Assists team in providing leadership with regular updates to facilitate risk mitigation, emergency preparedness, crisis intervention, and evaluation of corresponding data
- Work closely with various team members on COVID-19 issues to plan, prioritize, and adjust protocols related to vaccinations, testing and all related activities.
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- Alignment on data; reporting; matrix across markets (for medical & / or H&W); at regional level & with global teams as needed.
- Assist in providing insight on the design of our colleague health and well-being programs
- Participate in calls from health departments and other agencies to stay up-to-date with local information and modify protocols as needed
- Support Regional Medical Director & various market medical / other teams in delivering great colleague experience, collaborating – reporting to appropriate market / regional / global stakeholders focusing on business deliverables
- Collaborate in the planning and preparation of written communications and presentations, and keeping communications on the Square (intranet) updated
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Support the Healthy Living teams with the creation of health and well-being campaigns and events:
- Partnering closely with vendors to create and coordinate impactful events
- Comms and logistics
- Ownership of the wellness calendar
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- Keep track of the team budget forecast and spend, including processing payments and working alongside finance teams
- Alignment on data; reporting; matrix across markets (for medical & / or H&W); at regional level & with global teams as needed
- Bachelor’s degree in public health, social work, health administration, nursing, or related health field.
- Prefer 2 to 3 years’ experience in program management in a health care environment or equivalent combination of education and experience
- Must demonstrate discretion and good judgment in handling confidential and sensitive information
- Demonstrate the ability to link clinical data to key messaging
- Ability to work independently and collaboratively
- Excellent writing and communication skills
- Strong project planning
- A self-starter with excellent organizational and interpersonal skills and ability to multi-task while working under tight timelines
- Strong analytical and problem solving skills; ability to perform detailed analysis of problems and identify resolutions; understands when and how to escalate issues to manage risk
- Able to thrive in a global and virtual work environment where teams may be spread amongst multiple locations
- High proficiency in data management and analysis a must, including MS Excel, PowerPoint and Word
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.