Amex Hiring for Employee Relations Analyst at Gurgaon, Haryana Full Time

Full Job Description
You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description: Colleague & Labor Relations (CLR)
WHAT WE DO
Manage escalated workplace complaints/grievance, investigate, and resolve people treatment and other colleague affecting issues
Provide support and guidance in interpreting Colleague Experience Group policies and practices
People Leaders
Provide guidance and support for performance-related counseling and conduct related disciplinary actions
Deploy CLR training to increase leadership effectiveness in managing difficult workplace situations
Business
Develop CLR solutions for business transformation initiatives and manage the consultation/severance processes
Support negotiations and development of labor agreements, developing strategies to address ongoing labor activity
Own decision-making authority for policies that govern the terms and conditions of employment
WHO WE ARE
The Colleague & Labor Relations team focuses on providing advice and support to colleagues and people leaders to resolve workplace issues, develop and interpret policies, and help manage employee conduct and performance.
MISSION
Drive a fair and consistent colleague experience, support the business and deliver the highest quality employment and labor relations solutions

Responsibilities:
This role is very niche and requires subject matter expertise and experience in Colleague & Labor Relations.
Listed below are the key roles & responsibilities to be handled by the individual that are critical for the success of the team, and will enable to appropriate Colleague and Labor Relations to colleague support in the market:
Conduct Grievance Investigations under the Grievance and Complaints Procedure and under the India based policies abided by local laws and regulations.
Timely response to CEG queries via colleague service center and direct CLR email inbox and provide comprehensive advice on all aspects of the employment relationship
Regular review and update of CEG policies and procedures as the need arise and if any change in market regulation comes into effect.
Understand, interpret and analyze changes in India Employment Law in order to develop proactive solutions whilst maintaining CEG compliances effectively.
Partner with the business in driving Organizational Restructuring

Critical Factors to Success (Outcome Driven):Business Outcomes:
Solution oriented providing support to the colleagues and business in case of need
Effective at collaborating across internal and external partners and building relationships
Enabling leaders to handle critical situations proactively and effectively

Leadership Outcomes:
Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Deliver the world’s best customer experiences every day
Past Experience
5-8 years preferably in Employee Relations, Grievance Handling, Compliances, Organizational restructuring
Academic Background
Post-graduation – MBA HR
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations