Full Job Description
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Job Responsibilities
C&B Program Management
Continuously assess the effectiveness of the current programs managed by the function against the overall C&B strategy
Track market intelligence/trends, conducting in-depth analysis to generate trends and generate insights on ongoing basis
Provide management information to senior stakeholders on the utilization, impact and outcomes of C&B programs
Provide recommendations for benefit program changes based on the employee risk profile, business needs and market practice
Contribute towards design / revision of current programs and lead/participate in the implementation of new initiatives
Participate in global and regional C&B projects in support of our wider HR strategy
Special Projects:
Drive projects identified as a priority for the function, on an individual basis (both compensation and benefits related)
Manage the end-to-end, from design to delivery and change management of the identified projects
Collaborate/interface with business, teams outside C&B to drive outcomes
Other Support
Provide C&B guidance and advice to business leaders and HR teams to support people agenda
Provide in-market support to global C&B processes like year-end
Develop success measures and put in place metrics and measures to evaluate program outcomes and ROI
Supervise the providers who are delivering program components, including contract negotiation of program content, delivery and cost
Support in meeting compliance and regulatory requirements (internal and external) as applicable for the function, including support for closure of audit procedures
Qualifications
Total experience of 4-6 years with 2+ years of core C&B related experience is mandatory
High customer focus, high responsiveness
High quality orientation. Result –oriented, with high levels of integrity
Ability to work independently, prioritization with multiple stakeholders
Exceptional relationship building and influencing skills
Experience in change-orientated, complex organization
Strong analytical and problem-solving mindset with project management experience
Deep knowledge of HR and drivers of employee engagement in India, ongoing trends in compensation and benefits space
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations