American Express Looking for Manager Medical Well-being at Gurgaon, Haryana, India Full Time

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Overview of role:

The Medical Well-being Manager will work on the Health Services team in Colleague Total Rewards and Well-being (CTRW). As a key team member, they will contribute to the overall goal of building a culture of health for colleagues and their families at American Express.

Role entails management of all health & wellbeing initiatives in India market – healthy living wellness centers, flu vaccination program, annual medical checks, condition management program, physical & nutritional wellbeing initiatives, medical documents’ validation, data warehouse, first aid & AED management, business continuity plan support and other occupational health initiatives along with leading annual budgets.

The individual is encouraged to support Regional Medical Director & various market medical / other teams in delivering great colleague experience, collaborating – reporting to appropriate market / regional / global stakeholders focusing on business deliverables.

Healthy Living Wellness Centre Management:

• Serve as the primary resource for clinical support on all aspects of health related activities and emergencies in market (e.g. pandemic management)
• Provide clinical mentorship to managing medical concerns and ensuring emergency preparedness such as communicable diseases, and various other scenarios to support Colleagues and maintaining business operations
• Assist the team in providing leadership with regular updates to facilitate risk mitigation, emergency preparedness, crisis intervention, and evaluation of corresponding data
• Improve overall colleague health and therefore, lower associated costs such as sickness absenteeism, reduce absenteeism and associated loss of efficiency
• Be an active member of India Crisis Response and Crisis Management Teams, crisis intervention, and evaluation of corresponding data
• Define and manage Emergency Management protocols, clinic SOP’s and onboarding the medical team – nurses & doctors
• Lead all aspects of critical functioning of clinic management (Drug inventory management; Quality of equipment; employee satisfaction).
• Strategize the wellness centre’s role in overall health & wellbeing and active participation in clinic related issues
• Be the Third Party Relationship manager for clinic vendor, overseeing contracts, contract renewals, and RFPs whenever needed
• Strategize, design and implement the communication campaigns of Wellness Centre
• Lead and manage Wellness Centre Corporate Governance
• Lead and manage the Monthly reporting of Wellness Centre Data
• Keep track of the team budget forecast and spend, including processing payments and working alongside finance team
• Healthy Living Initiatives
• Support the Healthy Living teams with the creation of health and well-being campaigns and events
• Understand different health data – clinics data, insurance data and plan health & wellbeing initiatives accordingly.
• Partner with clinic team to define Healthy Living calendar of initiatives
• Partner with communications team to define communications plan for all health & wellbeing initiatives
• Manage all HL vendors
• Plan and implement the Annual Health Check-ups and subsequently implement care programs for lifestyle disease management.
• Plan & implement Flu Shots/immunization programs
• Occupational Health
• This key team member is a point person for managing medical accommodations in India. Will maintain compliance with health-related regulations including disability related workplace accommodations (statutory reporting of workplace injuries/incidences to government authority under Shop & Establishment Act)
• This individual will not only provide medical expertise to the team for Medical Accommodation process but also offers crucial guidance and support to the health & well-being offerings across market.
• Will further facilitate risk mitigation by working to reduce and manage work-related illnesses /accidents and health problems.
• Plan First Aid and AED management program along with global team
• Reporting
• Align on data, report regularly on participation data, utilization reports, etc. (At regional level & with global teams as needed)
• Design dashboards

Qualification Needed:

• Healthcare Professional with 5-12 years of experience (MBBS/BSC Nursing with occupational health background/MBA in healthcare)
• Must meet requirements for medical licensure.
• 3 Must have requirements:
• Clinical experience/knowledge, experience working in a good and well-established hospital
• Occupational health experience is a mandate
• Corporate health experience
• Exposures in occupational health, wellbeing, and mental health in a professional multinational company settings, as well as the opportunity to work with regional and global teams
• Ability to plan and handle logistical complexities
• Able to thrive in a global and virtual work environment where teams may be spread amongst multiple locations
• Excellent interpersonal skills (written and verbal) and sensitivity to cultural nuance
• Demonstrates active thought leadership and ability to influence remotely
• Desire to make a positive difference to the lives of thousands of colleagues and thrive in a vibrant and innovative environment where health, safety and wellbeing are central to the company’s business strategy
• Core strength needed : Team work, Lead with external perspective, bring others with you.

Job Human Resources

Primary Location India-Haryana-Gurgaon

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.