The Customer Experience Manager, is a core member of Amazon’s Worldwide Customer Service organization. The CXM is key member of the Leadership Team that will partner with the Senior and Regional Operation Leaders in the definition of Projects and Programs to drive Operational Excellence. Additionally, will work on the execution of action items together with Operations Managers and selected POCs of the organization and measure the impact of those actions on the organizational results. The Customer Experience team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs across some of the fastest growing markets in the world. A successful candidate will have experience managing complex business challenges and have the ability to influence and drive large cross-functional initiatives forward. They will have a strong bias towards data driven decision-making, and an innate ability to understand how metrics relate to business problems.
Because the person in this role will influence team members across multiple countries, they will also need to be highly collaborative and able to lead by influence. This position is subject to RTO.
Key job responsibilities
About The Team
The Device, Digital, & Alexa Support (D2AS) Technology team owns critical applications and backend services to enable our end customers and tech-support associates to solve issues with Amazon Devices like Kindle, Echo, and Fire TVs, to digital services like Prime Video, Music, and Alexa. Some of our key product features the team works on include on-device diagnostics, device screen-sharing for troubleshooting, conversational chat-bots for self-service help, and knowledge graph for easy discoverability of help content.
Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. At work, our team is dedicated to supporting new members. We have a great mix of new and tenured members in the team, who go above and beyond in knowledge sharing and mentorship to make the new comers comfortable in the team.
Basic Qualifications
Preferred Qualifications
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
Basic Qualifications
Preferred Qualifications
Company – ADCI HYD 20 SEZ
Job ID: A2634712