Full Job Description
As part of the ONELINK Team, you will responsible for the implementation and maintenance of:
Internal Amadeus inter-system connectivity
External customer and supplier links;
Development of automation solutions for inter-system connectivity related operational tasks
a/ Main Activities
Implement, maintain and support links definitions on Amadeus communication
platforms: SI Services Integrator
Operate software and troubleshooting tools in mixed environment: Linux, Unix,
Windows
Participate in Amadeus technical projects in close cooperation with the Project
Office, Development and the other relevant groups within Operations.
Collaborate with other operational, marketing and development teams to support
customer implementations.
Provide 3rd level support for communication related issues to help incident
recovery and problem solving including on-call roaster and special on-call duties.
Propose proactive improvements and corrective actions
Provide, update and maintain inter-connectivity relevant documentation for
internal and external usage (ICP documents and alike).
Support, update and maintain internal documentation and databases that are
shared between all Amadeus operational sites.
Exchange and agree technical connectivity information with customers and
providers via email, telephone, face to face meetings, etc.
Support general quality and improvement initiatives, and specific Amadeus
Quality Management System initiatives relevant to Inter-System Communications
area.
(2) Competencies – Technical / Functional and Managerial
Mandatory skills:
Excellent understanding of TCP and UDP transport protocols as well as the
Internet Protocol Suite
Good knowledge of the communication protocols used in
application-to-application or B2B messaging like Edifact, XML, SOAP, HTTP, SSL, Telnet, FTP, etc.
Ability to use and analyze output from troubleshooting tools (e.g.: traceroute,
ping, netstat, tcpdump, telnet, etc.)
Very good understanding of Linux and Linux shell commands
Very good experience with scripting skills (Python, Bash) on open environment
Nice to have
Strong grasp of automation tools
Familiarity with airline applications in the general areas of Reservations, Inventory and Departure Control Exposure to UI CSS preprocessors
ITIL change management process
Experience with production level Applications management on Windows
(3) Level of interaction – External & Internal
External: Amadeus IT team
Internal: Team members, Tech Lead and Project Manager
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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