The Logistics Operations Manager is responsible for managing logistics operations in Bangalore, India. The Manager has overall responsibility for the number of assigned customer accounts and needs to ensure: excellent customer service, superb clients’ relations, and satisfaction, healthy profitability levels, productivity improvements, adequate staffing, high employee engagement, employee´ training and development. The Manager also surfaces and implements growth opportunities for our services and new clients. There will be a number of Team Leaders reporting to the Logistics Manager.
Requirements & Qualifications:
Bachelors or equivalent college degree – focus in Logistics preferred
International logistics experience preferred: transportation, customs, warehousing, supply chain principles, geographical concerns, political nuances of economic zones
Excellent English
Leadership skills
Issue resolution experience
Excellent written and verbal communication skills
Excellent customer service
Presentation skills
Sales skills
Active listening
Decision-making Problem solving skills
Planning and organizational skills
Data analysis skills
Project management
Responsibilities:
Responsibility for billing, profit and loss, and contract renewals for applicable clients
Ensure client satisfaction and superb relations
Publish metrics measuring client, team, and individual performance
Manage to staff
Surface and implement productivity improvements
Identify and manage technological advancements
Periodically travel to clients locations
Suggest improvements relative to workplace
Facilitate prompt issue resolution
Supervise employees in regards to:
Timesheets and time off
Performance reviews and Personal Development Plans (PDP’s)
Disciplinary action and write-ups
Policy compliance
Coaching
Employee growth
Employee engagement
Manage special projects
Support marketing efforts such as article publications, launching campaigns
Actively participate in sales, marketing, and business development
Perform Allyn core values, actively promote teamwork and represent Allyn according to company culture