Alike Looking for Assistant Manager- Travel Operations – Outbound Holidays at Gurugram, Haryana, India Full Time

Job Description

Position: Assistant Manager Travel Operations

(Outbound Holidays)

Location: Gurugram, India

Alike.io is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travellers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories.

We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way.

The role

As an Assistant Manager, you’ll serve as the bridge between our customers and their next great adventure. Your expertise will guide travellers, ensuring they have a seamless, exciting, and personalised experience. If you’re passionate about exploring the world and helping others do the same, this role is for you!

Key responsibilities

• This is a blended role combining individual contribution with team management. Responsibilities will evolve based on the candidate’s performance, with opportunities for upskilling.
• Customer Consultation: Engage with customers to understand their travel preferences, needs, and budgets.
• Travel Planning: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.
• Generating Profitable Sales: Use travel expertise and customer influencing skills to drive bookings and increase profitability. Identify up-sell and cross-sell opportunities.
• Booking Management: Assist clients with booking accommodations, transportation, tours, and other travel-related services.
• Ongoing Support: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.
• Stay Updated: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.
• Feedback Loop: Collect and analyse feedback from travellers to constantly refine and improve our offerings.
• Team Collaboration: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.

Key requirements for the role

Tour Planning and Organization:

·      Collaborate with the tour operations team to conceptualize, plan, and execute outbound tours according to client preferences and budgetary constraints.

• Develop detailed itineraries, selecting destinations, accommodations, transportation, and activities that align with client expectations.
• Coordinate with suppliers/DMC including airlines, hotels, local tour operators, and transportation services to secure bookings and negotiate favorable rates.
• Ensure compliance with all legal and regulatory requirements for international travel.

Customer Service:

• Serve as the primary point of contact for clients, addressing inquiries, providing information, and resolving issues promptly and professionally.
• Anticipate client needs and preferences, offering personalized recommendations and solutions to enhance their travel experience.
• Maintain open communication with clients throughout the tour, providing updates, addressing concerns, and soliciting feedback to ensure satisfaction.

Team Management:

• Supervise a team of Travel Operations consultants and coordinators, providing guidance, support, and training as needed.
• Delegate tasks and responsibilities effectively, ensuring the team operates efficiently and meets performance targets.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional growth.

 

 

 

Logistics and Operations:

• Oversee logistical arrangements for tours, including transportation, accommodation, meals, and activities, to ensure seamless execution.
• Monitor tour schedules and make real-time adjustments as necessary to accommodate unforeseen circumstances or client requests.
• Implement quality control measures to uphold service standards and address any operational issues promptly.

Financial Management:

• Develop and manage tour budgets, ensuring profitability while maintaining competitiveness in the market.
• Monitor expenses, analyze financial performance, and identify opportunities for cost optimization and revenue generation.
• Prepare financial s and forecasts, providing insights to inform strategic decision-making.

Technology Proficiency:

• Proficiency in using travel booking systems and software is required to efficiently manage bookings and customer interactions.

Communication and Negotiation Skills:

• Excellent written and verbal communication skills, along with strong negotiation abilities, are necessary for effectively engaging with customers and team members.

Multitasking and Problem-Solving:

• The candidate should demonstrate the ability to work in a fast-paced environment, handle multiple tasks simultaneously, and effectively resolve challenging customer situations with empathy and professionalism.

 

Technical Skills

·      Proficiency in MS Office, particularly Microsoft Excel, PowerPoint, and Word.

·      Capability in data analytics.

·      Competence in project management.

·      A sharp focus on the digitization of processes.

 

Benefits

§ Competitive salary and benefits

§ Personal Medical Insurance

§ A supportive and ambitious team to help you grow