Premium Customer Support is a suite of support Services aimed at helping the Customer to sell and support cloud technologies, with a dedicated focus on small and medium sized businesses and covers the entire life cycle of a business cloud adoption journey, including application discovery, onboarding and recurring support.
Key Job Responsibilities:
a. Service Activation – Objective: activate Welcome to Service and Cloud / SaaS / IaaS Premium Customer Support for End Customer
b. Welcome to Service call – Outbound calls and emails to end customers who have purchased Cloud SaaS / IaaS but have not activated a service or product. Ensure usage and reduce churn by demonstrating features and values of the purchased solution. Help to activate the purchased licenses and start usage
c. Cloud / SaaS / IaaS Premium Customer Support – This service is provided as a turn-key service, technical support offering that enables Customer to provide break / fix support and differentiate their Cloud / SaaS / IaaS .Provide expert post-sales End Customer technical and break/fix support
Key skills Required
Fluent Spoken English
International Technical support experience (US, Canada or Australia)
Experience in Microsoft Office
Minimum 2 years of expereince as Technical support
Application Deadline: 12/1/2022
Job Types: Full-time, Regular / Permanent
Salary: ₹40,000.00 – ₹60,000.00 per month
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