AIM Future Consulting Hiring for Customer Support Agent – US Voice Process Job at New Delhi Full Time

Looking for Customer Support Agent for US Customer Support Voice Process

Minimum Experience: 6 months and above Experience in International Call Centre Campaigns

Salary + Shift Allowance

Work Location: Noida, Sector 16A

Shift Timings: (Night Shift – Work from Office)

The ideal candidates will be comfortable in a fast-paced, multi-tasked, logistic environment. They will be creative and analytical problem solvers with a passion for excellent customer service drive.

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures actively seek solutions through logical reasoning and data interpretation.

Job Description:

· Flexible problem-solver who will assist customers in expediting orders and correcting post-sales complications within TAT time.

· Suggest products and services to clients based on their requests and needs for upselling.

· Communicate with customers primarily through phone, email, online chat, or social media and utilize a variety of software tools to navigate customer.

· Answer inbound calls or generate outbound calls to follow up on orders and sales enquires.

· Understand customer complaints, concerns and forward them to relevant department ensure SLA monitoring.

· Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.

· Always maintain a courteous and calm manner to de-escalate stressful situations.

· Continually manage and optimize processes for meeting KPIs and document all relevant information to create, update, or adjust customer accounts and data base.

· Prepare call-related information for purposes of auditing and reporting.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

· Follow up to ensure that appropriate actions were taken on customer’s requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

· Attend mandatory training sessions to stay updated on product or company policies changes.

· Use company policies to determine if there can be an immediate resolution to customer issue or if that issue require managerial input.

Required Qualification

· Should be local to Delhi NCR.

· Should be willing to work in US Shift.

· Minimum 6 months experience in a customer support role preferred from a captive unit in voice process.

· A bachelor’s degree in administration or related field.

· Competence with problem-solving abilities in dealing with US clientele.

· Experience in CRM tools. Hands on expertise with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialling systems platform.

· Problem solving and analytical skills

· Communication and interpersonal skills

· Ability to work in high pressure environment

· International Call Center experience is not required, but will be an added plus

· Flexibility to work in 24×7 environment

· Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel.

· Excellent verbal and written communication skills along with active listening

· Ability to multi-task, set priorities and manage time effectively.

· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹35,000.00 per month

Benefits:

• Commuter assistance
• Health insurance

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• We are looking for Candidates to work from our Office in Sector 16A, Noida. Are you comfortable with this?
• What is your Notice Period?
• What is your Current CTC?
• What is your Expected CTC?

Education:

• Bachelor’s (Required)

Experience:

• International Voice Process: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Speak with the employer
+91 8374201426