Ahana Hospitals LLP Hiring For Customer Care – Tollfree Assistant at Madurai, Tamil Nadu Full Time

Job Description

Job Title : Customer Service – Tollfree Assistant

Division : Administration

Reporting to : Executive – Customer service

Location : Madurai

Purpose of the position:

A Customer Service -Tollfree Assistant will act as a liaison , provide hospital services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

The best Customer Service Assistant are genuinely to help customers. They’re patient, empathetic, and passionately communicative. Customer service Assistant should explain the psychiatric services available in the hospital and should fix their appointments with the doctors and psychologists promptly. Customer feedback is priceless, and these Customer Service Assistant gather that and should answer the queries on time. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Responsibilities:

• Manage large amounts of incoming calls and to fix appointments for the consultant doctors and psychologists
• To fix appointment for the patients on date and should communicate it to the consultants
• Identify and assess customers’ needs and help them get clinical help.
• Provide accurate, valid and complete information patients about In-patient care, psychological assessments counseling, and treatments provided in the hospitals in a understandable way.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of patients who book for consultation in the hospital software and inform the patients about the appointments through text messages in the previous day.
• Follow communication procedures, guidelines and policies

Key Result Area (KRA):

1. Proven customer support experience or experience as a Client Service Representative

2. Track record of all calls.

3. Strong phone contact handling skills and active listening

4. Familiarity with CRM systems and practices

5. Customer orientation and ability to adapt/respond to different types of characters

6. Excellent communication and presentation skills

7. Ability to multi-task, prioritize, and manage time effectively

Academic & trades qualifications

Essential

Desirable

Any Degree with Computer skill

Work experience & skills

Essential

Desirable

Minimum of 1 – 2 Years

NA

Knowledge:

1. Knowledge in office administration

Skills:

1. Effective verbal and listening communications skill

2. Computer operating skill

Job Types: Full-time, Fresher

Salary: ₹100,000.00 – ₹102,000.00 per year

Experience:

• work: 1 year (Preferred)
• total work: 1 year (Preferred)

Education:

• Secondary(10th Pass) (Preferred)