Agilent Technologies, Inc. Hiring For Customer Service Coordinator- Career at Gurgaon, Haryana Full Time

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responsible for interfacing with internal customers, logistics, service representatives to handle a variety of post-sales service functions. Responds to and /or aid Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, parts ordering and assisting the FSEs to deliver onsite services, product/part changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May be responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics.

• Order Management- Provides administrative support in the Order fulfillment process. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, Collections, Credit, Trade & Logistics for resolution of Order to Invoice related issues.

• Determines and develops approaches to administrative customer service assignments

• Responsible for customer service tasks which require planning and judgment

• Solves a broad range of customer service problems varying in scope and complexity

• Should be flexible to work in 24X7 environment Internal Qualifications