Agile Hiring Private Limited Hiring for Call Center Manager Job at Noida Full Time

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

Must have/be:

• Organized, reliable & results-driven professional

• Practical mind to solve problems

• Excellent customer service and communication skills

• Excellent customer service and communication skills

• Lead our representatives to better performance and improve service quality

• Able to establish call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers

• Detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor
• Create reports and establish desired figures
• Experience of 7+ years in the same position

We require someone with past experience of managing a call centre who is willing to be part of our team of 150+ representatives.

Job Types: Full-time, Regular / Permanent

Salary: From ₹90,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Flexible shift
• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Noida – 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 7 years (Required)

Shift availability:

• Night Shift (Required)

Expected Start Date: 06/06/2022