Advenxa Pvt.Ltd Hiring for Team Leader Customer Service at Kanayannur, Kerala Full Time

We are Hiring Team Lead Customer Service

• Industry: Bank – On Roll

• Salary: 25,000/- to 40,000/- Per month

• Location: Ernakulam, Kochi, Kerala

• Experience: 3+ years in Bpo / Customer Support voice process

• Candidate Should have excellent fluency in English
• Candidate must have Inbound or Outbound customer service, banking process or any voice process background knowledge in BPO and working as a Team Leader
• Should have Hands-on experience in Team management.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams.
• Assist in training junior Customer Support Representatives.

CONTACT: 8590 957 317

Job Types: Full-time, Regular / Permanent

Salary: ₹26,000.00 – ₹40,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• E.CTC

Experience:

• total work: 4 years (Required)
• Team management: 2 years (Required)
• BPO / Customer Support / Sales: 4 years (Required)