AdTip Looking for Customer Care Executive at Visakhapatnam Rural mandal, India Full Time

Company Description

Adtip is Digital AD tech platform, viewers earning money, while watching videos in Adtip app, Advertiser create company page to add product and services to promote different type of ads model. AdTip primary focus advertiser the money delivered to the customer wallet at same time, advertising and consumer intract each other. So our primary to connect real customer to advertiser in this platform, https://play.google.com/store/apps/details?id=com.adtip.app.adtip_app , if you use this product, he will understand the job roles and responsibilities.

Role Description

This is a full-time role on-site for a Customer Care Representative. The Customer Care Representative will be responsible for handling customer inquiries, complaints, and providing customer support through various channels such as email, phone, and chat. The Representative will also be responsible for documenting customer interactions, escalating unresolved issues, and collaborating with other team members to ensure customer satisfaction. We are seeking a dedicated and proactive Customer Care Executive to join our startup team. In this role, you will be responsible for providing excellent support to our content/video creators and advertisers, ensuring a positive and seamless experience with our application.

Responsibilities:

1. Creator Support: Handle inbound calls and emails from content creators, addressing their queries, concerns, and providing assistance. Guide creators through onboarding processes, troubleshooting, and platform navigation. Maintain a high level of product knowledge to offer effective and accurate support.

2. Advertiser Support: Assist advertisers with any inquiries related to campaigns, billing, and platform features. Collaborate with the sales and marketing teams to ensure advertisers receive comprehensive support. Address and resolve issues to maintain strong relationships with advertisers.

3. Issue Resolution: Investigate and resolve customer complaints or issues promptly and professionally. Escalate complex issues to the appropriate teams for swift resolution.

4. Documentation: Maintain detailed and accurate records of customer interactions and transactions. Document common issues and create knowledge base articles for internal and external use.

5. Feedback Collection: Gather feedback from creators and advertisers to identify areas for improvement in our services. Collaborate with the product development team to enhance the user experience based on feedback.

Qualifications:

– Excellent communication skills, both written and verbal.

– Empathetic approach to handling customer concerns and inquiries.

– Ability to multitask and work in a fast-paced startup environment.

– Strong problem-solving skills and attention to detail.

• Customer Support, Customer Satisfaction, and Customer Service skills
• Strong communication skills
• Sales skills
• Ability to effectively communicate with customers
• Excellent problem-solving and decision-making abilities
• Prior experience in a customer-facing role is a plus
• High school diploma or equivalent