Full Job Descriptionlocations
Bangalore
time type
Full time
posted on
Posted Today
job requisition id
R115852
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Position Summary
The Adobe Audience Manager/Realtime Customer Data Platform (AAM/RTCDP) Consultant position is a client-facing within Customer Success Services. The role requires sound understanding of both technical and business/marketing aspects of digital marketing. AAM/CDP Consultants work with cross-functional stakeholders to gather and understand their client’s unique business requirements to build customized solutions to meet their advertising and reporting needs, using the Adobe Audience Manager platform. In addition, consultants help each client implement the solution and applications, perform implementation audits, and diagnose and solve technical issues when they arise. AAM Consultants also work with clients to further their reporting and analysis efforts and drive business value from the platform. It is a technical job that also requires a solid advertising business and analysis acumen and involves constant customer interaction.
What you’ll do
Gain an in-depth knowledge of a client’s advertising platforms and architecture needs, online business model, and online marketing strategy
Gather, document, and help form/guide client business requirements, key performance indicators and other functional and/ or technical requirements
Design customized solutions and technical tag implementation strategies
Generate customized code and assist with its implementation and deployment
Support client’s developers and third parties throughout the implementation and integration processes
Conduct focused Catalyst workshops for clients to provide enablement, technical review, and best-practice recommendations to improve product adoption
Advice key stakeholders and drive client success based on clients most important business drivers
Produce reporting and content aligned to client’s digital advertising KPI’s and facilitate the reporting and analysis activities with client resources
Interact frequently with clients via phone, email, and/or in-person—including interaction with marketers, analysts, web developers, and C-level executives
Communicate confidently and pro-actively with customers and internal stakeholders throughout the project lifecycle
Manage multiple client engagements simultaneously
Manage customer expectations appropriately and keep projects on schedule and within scope
Become an expert in the use of Adobe Experience Cloud products and the methods by which they can be used to effectively optimize online businesses
Work to educate clients on the best practices in relation to their specific industry and key business requirements
Keep accurate weekly records of client billable time
Some technical writing and PowerPoint presentation creation
Some manipulation and usage of DSP’s information and knowledge of integration points
What you need to succeed
5+ years’ experience working in digital advertising or a related field
Solid understanding of data driven marketing eco-system and knowledge of DMP, DSP & other platforms used in online advertising
Solid understanding of data reporting and digital advertising best practices
Strong understanding of HTML and web protocols
Intermediate-to-advanced JavaScript skills
Passion for the internet domain and use of technology to solve business problems
Solid understanding of general business models, concepts, and strategies
Must be self-motivated, responsive, professional and dedicated to customer success
Possess an innovative, problem-solving, and solutions-oriented mindset
Exceptional organizational, presentation, and communication skills – both verbal and written
Demonstrated ability to learn quickly, be a team player, and manage change effectively
Extensive knowledge of Microsoft Office
Bachelor’s degree or equivalent work experience
Some travel required
Special consideration given for:
Previous experience working with Adobe Audience Manager or similar DMP/CDP tools
Previous experience of working with tag managers such as Adobe Launch or GTM
Website optimization consulting experience
Web development experience
ERP, SaaS, or other software implementation experience
Deep vertical industry experience (e.g., retail, media, financial services, high tech, etc.)
Masters degree in business or other related advanced education
What leading at Adobe means
At Adobe, we’re passionate about developing leaders at all levels of the organization from individual contributors to people managers. Anyone who’s considering a career with us should know that we evaluate leadership based on these five capabilities:
Demonstrating Strong EQ (Be Aware) – Having a keen sense of self awareness is the foundation of leadership at Adobe. Whether you’re an individual contributor or a people manager, you’re someone who’s empathetic and mindful of your impact on others.
Selecting Talent (Be a Recruiter) – You’re a guardian and an ambassador for selecting talent at Adobe! You recommend and recruit only the best. You embrace diversity of ideas, experiences and working styles because you know that diverse teams drive better business results.
Role Modeling Check-In (Be a Coach) – We don’t believe in annual reviews and rankings. That’s why, feedback flows constantly at Adobe. To succeed, you’ll meet frequently with your manager to receive ongoing feedback, set challenging performance expectations, and pursue continuous development opportunities.
Leading change (Be an Agent of Change) – You readily adapt to business changes. Ambiguity or uncertainty never seems to stop you from working productively. You’re maniacally focused on execution and you’re always looking at new approaches to resolving issues.
Scaling the Business (Be an Owner) – You approach your role as if you own the business. The buck stops with you. Your goal is to always deliver an exceptional customer experience by listening to feedback and continuously looking to improve efficiencies.