Full Job DescriptionOur Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Integrated Service Desk supports Adobe Stakeholders and Suppliers, handling queries related to our systems and processes in Accounts Payable, Travel & Expense and Global Procurement.
Through data analytics, we monitor pain points and escalations, providing solutions to those pain points where possible. If solutions are not easy, we provide answers to questions, ‘before’ they are asked by providing structure and answers to FAQ’s on Inside Adobe and the Support Centre.
We provide ‘self serve’ solutions where appropriate, with a focus on internal education, and always seek to delight our customers.
What you’ll Do
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.
What you need to succeed
Associates or bachelor’s degree with a focus in a Business-Related field.
One to two years of experience in accounts payable, travel & expense, or procurement of products and services in the areas of facilities, IT, marketing and/or professional services.
Experience working with customer support.
Knowledge and understanding of the tools and processes related to procurement, accounts payable and/or travel & expense fields.
May include ownership of scope including but not limited to Accounting, Goods Receipt, and other business functions within Adobe’s Controllership.
Qualifications Analysis skills AI React S3 Node.js Full Job DescriptionLocation: Noida, IN Date: Jun 14, 2021 Job ID: 664 Technical...Apply For This Job
Qualifications Analysis skills Linux OS Kernels Perl Internet of things Bachelor’s degree Full Job DescriptionJob Title: SE/SSE (Platform Testing)Client: Leading...Apply For This Job
Qualifications Analysis skills Linux C Embedded software C++ Bachelor’s degree Master’s degree Full Job DescriptionInnovate to solve the world’s most...Apply For This Job
Qualifications Analysis skills Linux Data warehouse UNIX J2EE Bachelor’s degree Full Job DescriptionWhat We’ll Bring: Responsibilities Develops and executes Ab...Apply For This Job
Qualifications PowerShell Git Jenkins Chef Puppet Full Job DescriptionIt takes the brightest minds to be a technology leader. It takes...Apply For This Job
Qualifications Time management Analysis skills Communication skills APIs Software testing Full Job DescriptionWe are hiring Trainee SQARole: Trainee SQASkills Required:...Apply For This Job