Acme Services Looking for Customer Support Executive at Goregaon, Mumbai, Maharashtra Full Time

We are hiring for a Cosmetic Brand

Job Title – Customer Support Executive

Job Location – Goregaon West, Mumbai

Experience – 2+ Years with strong communication skills

JOB FUNCTIONS:-
1 Resolve customer complaints and provide knowledgeable answers to customer queries
2 Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics
3 Follow-up on orders and liaise with customers, buyers, etc
4 Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
5 Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.
6 Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
7 Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
8 Co-ordinate with Vendors to get required procurements and marketing collaterals on given TAT
9 Work with internal and external teams to ensure smooth and timely operations
10 Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
11 Provide complete end-to-end resolution to customer issues

Interested Candidates must drop updated CV to [email protected]

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Speak with the employer
+91 8657808329