AceNgage Infoservices Hiring for Team Leader – Human Resources Job at Bangalore Full Time

Job Title: Team Lead Human Resources
About AceNgage:
When you make the decision to join ACENGAGE, you are choosing to collaborate with talented professionals that have one thing in common; the passion to make a difference!

ACENGAGE employees bring their diverse talents and experiences to work on critical projects.

The desire to have a career that is purposeful and forward thinking is woven into every ACENGAGE

employee – it is The ACENGAGE Way. Join ACENGAGE and make a difference!
Here is what you need to be successful in this role:

• Coachable – Open to constructive criticism, with a strong desire to implement and sustain feedback by others
• Customer service orientated – Understand the value of a relationship by building trust and relating to the customer always. Possess key values of honesty and integrity to do what’s right for our customers.
• Curious – Actively seek information pertaining to our business, services, and customer base
• Committed – Have the passion and perseverance for what you want to accomplish
• Willing to support critical duties – Support responsibilities that must continue to be performed during crisis situations and contingency operations
• Good understanding of Human Resource (HR) operations is a must.

What you will get to do:
This role will make it your mission to have a sense of urgency, be deadline driven, be organized and able to prioritize tasks you are executing, be a self-starter that is capable of juggling multiple tasks/projects at once and execute them to completion.
Essential functions and responsibilities:

• Manage team of Subject Matter Experts who handle counsellors directly.
• Review the daily tasks of SMEs.
• Setting weekly and monthly targets for the team to ensure the client expectations are met.
• Ensure daily targets are met and counsellors meet the required productivity levels
• Review the team performance on a weekly basis.
• Track the deadlines set for client campaigns and ensure there are no delays.
• Have a strong understanding of all major HR processes in an organization.
• Assess training and coaching needs, client service skills, product knowledge and system navigation skills of counsellors and managers.
• Create monthly, quarterly and other statical reports as well as analysis for the leadership team and studies on the outcomes of quality improvement programs.
• Develop systems to monitor and ensure employees are performing their responsibilities according to the training

• Payroll administration.
• Oversee recruitment process.
• Ensure performance reviews are conducted every month for every SME team.

Qualification/Experience Required:

• MBA/ Post graduate in Psychology/MSc (Psychology / Organisational Behaviour) with minimum 3 years team handling experience
• Experience in conducting review meetings
• Phenomenal communication, presentation and public speaking skills
• Should have some client interaction experience
• Organizational and time management abilities along with Critical thinking and decision making is desired

Minimum Requirements:

• Strong business and HR acumen, including problem solving skills, critical thinking, and analytical skills.
• Excellent verbal, written and interpersonal communication skills.
• Position will be based in an office or remote, or some combination of both based on business needs.

ACENGAGE offers a competitive package as per market standards and fosters a highly skilled, energized, and empowered workforce.

Due to the high volume of applications received, the Recruiting team will contact you directly should you be selected to advance in our recruitment process.

For more information about the company please visit our website at www.acengage.com

ACENGAGE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, and gender identity.

Job Type: Regular / Permanent

Salary: ₹25,000.00 – ₹35,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• HR: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9845096637
Expected Start Date: 07/07/2022