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Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :ServiceNow IT Service Management
Good To Have Skills :
Job Requirements :
Key Responsibilities : Worked on service now development with knowledge on glide scripting, UI pages, jelly scripting and workflows Worked on Service Now applications scoped and global applications Worked with 3rd party integrations
Technical Experience : Total IT 7 and half years of experience Minimum 2 years of experience with Service-Now Minimum 3 – 5 years of experience on any other ITSM tools such as BMC Remedy
Professional Attributes : 1 Excellent communication written and verbal and presentation skills. Excellent in client and vendor communication skills .3 Excellent problem solving skills 4 People management skills
Educational Qualification : graduate
Additional Information : Experience on other application such as ITOM, ITBM, GGC or HR